Tips For Resolving Declined Credit Card / Check Issues In FO

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Tips for resolving Declined Credit Card / Check issues in the Front Office

It can be frustrating and embarrassing when your credit card is declined at a hotel. However, there are some tips that can help you resolve the issue quickly and smoothly. Firstly, make sure that the credit card information you provided is accurate and up to date. If the card is expired or the billing address has changed, contact your bank to update the information.

Secondly, check your credit limit to ensure that you have sufficient funds to cover the cost of your stay. If you have reached your credit limit, you may need to make a payment to your credit card account before the hotel can process your payment.

If you have verified that your credit card information is accurate and you have sufficient funds, contact the hotel’s front desk to resolve the issue. The staff may be able to provide alternative payment options, such as using a different credit card or paying with cash.

It’s important to stay calm and polite when resolving a declined credit card issue. Remember that mistakes can happen and the hotel staff are there to assist you. By following these tips, you can quickly resolve the issue and continue enjoying your stay at the hotel.

When a Credit Card is Declined by the EDC machine:

  • Discuss the matter with the guest in private.
  •  User Care when describing the guest’s unauthorized transaction ( Eg: Do not say that the guest’s credit card is Bad or Worthless).
  •  Offer the use of telephone to help resolve the matter with the credit card company.
  •  Allow the guest a chance to provide alternate, acceptable means of payment.

When a Guest’s Personal check-in not accepted:

  • Explain the hotel’s Check cashing policy politely to the guest.
  •  Remain Friendly and cooperative.
  •  Discuss alternative methods of payment to the guest.
  •  If local banks are open, direct the guest to the nearby branch, or extend the use of a telephone.
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