Daily Task list sample for Concierge - Afternoon Shift

Time

Tasks

Done

13:00 – 13:30

Attend Front office Afternoon Briefing and Take Handover from Morning Team

13:30 – 17:00

Ensure cleanliness of the luggage room

Ensure Cleanliness of the lobby entrance, portico and driveway.

Assist arrival  & departure guests with luggage.

Check emails and reply to all emails promptly.

Familiarize yourself with incoming guests (VIP's, Regular Guests and any Celebrity).

Check with Front Office Team for any Room Move.

Check the concierge log book/transportation/Daily event list/City Happenings.

Check and verify that all concierge related charges for today have been posted to guest balance.

Verify that all in-house message and parcels have been delivered.

Check luggage trolley.

Assist Reception team with check in & check out (if necessary).

Amend and send the “Pre-Arrival” email letter for next 3 days arrivals.

Provide suggestions for In-house guest  and assist with rescheduling bookings upon their request

17:00 – 17:30

Last follow up with Morning / AM shift

17:30 – 23:00

Assist Arrival guest with luggage

Standby to direct any visitors to the hotel restaurant, SPA, recreation centre, bar etc.

Upsell hotel facilities to the guests.

Follow up any pending request.

Oversee the main entrance, lobby entrance, portico and driveway cleanliness.

Coordinate dinner breaks for bell staff.

Standby to direct any visitors to hotel restaurant and bar.

Confirm all Arrival / Departure pickup and drop off requests for the next day.

Ensure the Concierge/transportation Log Book is updated regularly.

Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities.

Prepare handover to Overnight Team.

23:00 – 23:30

Attend evening briefing and handover with night team.