Daily Task list sample for Concierge - Afternoon Shift
Date: ________
Emp Code / Name:___________________
Shift Time:________________
Time |
Tasks |
Done |
13:00 – 13:30 |
Attend Front office Afternoon Briefing and Take Handover from Morning Team |
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13:30 – 17:00 |
Ensure cleanliness of the luggage room |
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Ensure Cleanliness of the lobby entrance, portico and driveway. |
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Assist arrival & departure guests with luggage. |
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Check emails and reply to all emails promptly. |
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Familiarize yourself with incoming guests (VIP's, Regular Guests and any Celebrity). |
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Check with Front Office Team for any Room Move. |
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Check the concierge log book/transportation/Daily event list/City Happenings. |
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Check and verify that all concierge related charges for today have been posted to guest balance. |
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Verify that all in-house message and parcels have been delivered. |
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Check luggage trolley. |
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Assist Reception team with check in & check out (if necessary). |
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Amend and send the “Pre-Arrival” email letter for next 3 days arrivals. |
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Provide suggestions for In-house guest and assist with rescheduling bookings upon their request |
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17:00 – 17:30 |
Last follow up with Morning / AM shift |
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17:30 – 23:00 |
Assist Arrival guest with luggage |
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Standby to direct any visitors to the hotel restaurant, SPA, recreation centre, bar etc. |
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Upsell hotel facilities to the guests. |
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Follow up any pending request. |
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Oversee the main entrance, lobby entrance, portico and driveway cleanliness. |
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Coordinate dinner breaks for bell staff. |
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Standby to direct any visitors to hotel restaurant and bar. |
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Confirm all Arrival / Departure pickup and drop off requests for the next day. |
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Ensure the Concierge/transportation Log Book is updated regularly. |
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Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities. |
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Prepare handover to Overnight Team. |
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23:00 – 23:30 |
Attend evening briefing and handover with night team. |
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Signature:______________ Verified By: ________________