Daily Task list sample for Concierge – General / Middle Shift
Date: ________
Emp Code / Name:___________________
Shift Time:________________
| Time | Tasks | Done |
| 10:00 – 10:30 | Briefing with FO Team | |
| 10:30 – 13:00 | Ensure Cleanliness of the lobby entrance, portico and driveway. | |
| Print daily report (In-house Report/Airport Pickup and Drop off / ArrivalThe time that an. guest registers into the hotel. Report/ DepartureThe time when the in-house/resident guest leaves the hotel. Report/ VIPVery Important Person In-house, Arrivals and Departures). | ||
| Check the Luggage Room/Cross check with the Left luggage log book. | ||
| Control the concierge log book/transportation/Daily event list/City Happenings. | ||
| Check the departure report. | ||
| Pick up luggage when needed. | ||
| Check stationary. | ||
| Check today’s parcel (Hold for Collection, Hold for ArrivalHold for Arrival is Holding the items that arrived in advance before the guest check-in.). | ||
| Check early arrivals | ||
| Prepare Welcome Letter and Welcome Kit for Arrivals. | ||
| Check & Clear concierge Traces/Actionable Items in PMS a timely and regular manner. | ||
| Familiarize yourself with incoming guests (VIP’s, Regular Guests and any Celebrity). | ||
| Constantly monitor the Airport or City shuttle bus, assuring that the bus is arriving/departing according to schedule. | ||
| Assist departure guest with transportation arrangement. | ||
| Maintain Cleanliness of the lobby entrance, portico and driveway. | ||
| Assist ReceptionCounter in a hotel that registers guests. team with check in & check out (if necessary). | ||
| Prepare handover to Afternoon Team. | ||
| 13:00 – 14:00 | Attend Afternoon briefing and handover for afternoon team. |
| 14:00 – 20:00 | Standby to direct any visitors to the hotel restaurant, SPAA mineral spring; or a locality or resort hotel near such a spring; to which people resorted for cur..., recreation centre, bar etc. | |
| Check late departure. | ||
| Provide suggestions for In-house guests and assist with rescheduling bookings upon their request. | ||
| Up sell hotel facilities. | ||
| Update the guests Profile details in the PMS/Hotel Software. | ||
| Check emails and reply to all emails promptly. | ||
| Follow up any pending request. | ||
| Assist arrival guest with luggage. | ||
| Constantly monitor the Airport or City shuttle bus, assuring that the bus is arriving/departing according to schedule. | ||
| Amend and send the “Pre-Arrival” email letter for next 3 days arrivals. | ||
| Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities. | ||
| 20:00 – 20:30 | Last follow up with PM shift |
Signature:______________ Verified By: ________________
