Daily Task list sample for Front Office Assistants - Night Shift
Date:________
Emp Code / Name:___________________
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Time |
Task |
Done |
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23:00 – 23:30
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Attend Front Office Handover Briefing with Evening Shift and Duty Manager |
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Count Cash Float and take over cash from the evening shift |
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Check and log upcoming Wake-Up Calls / Airport pickup / drop Orders |
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Familiarize yourself with all pending arrivals |
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Check incomplete traces and messages of the day |
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Control Room status (dirty, clean, inspected) and house count |
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Ensure clean Public Areas |
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23:30– 24:00 |
Handling pending arrivals |
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Check Front office emails |
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Check social media guest comments and promptly respond |
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00:00 – 01:30 |
Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) for each in-house guests are correct. |
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Guest Profiles (Registration card complete) |
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Guest ledger Balance / Deposit due |
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Room discrepancy report |
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01:30 – 03:00 |
Point Of Sale (POS) Audit & Closing |
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Collect, check and count F&B report / cashier |
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File Guest Bill / Checks |
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Conduct patrol in coordination with Security |
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Check Pay Master, Permanent Folios, Group masters |
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Cashier Check and Closing |
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Check all Folios complete |
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Check Credit Cards settlements. |
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Proceed settlement (batch close) on EDC machine for CC and EPS |
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Check and drop cash payment |
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03:00 - 04:30 |
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Pending Arrivals checked & handled? |
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Credit Card settlements checked, Batch closed and All Cash counted, closed and dropped. |
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RUN NIGHT AUDIT ! |
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Control arrivals of the day, correspondence vs. system |
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Allocate room numbers to arrivals of the day |
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Print Reports TBA (see backside) |
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Create Reports (see backside) |
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04:30 – 05:00 |
Rebate Travel Agent Commissions |
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Audit upcoming reservations of the week (every Sunday) |
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Updating Social Media Guest Comment Statistic |
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05:30-07:00 |
Conduct round town report |
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Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit Limit, No show. |
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File reports |
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Prepare handover |
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07:00 – 07:30 |
Conduct handover with morning Duty Manager and Morning Shift |
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07:30– 09:30 |
Last follow up with the AM shift |
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Signature:______________ Verified By: ________________
