Daily Task List – Front Office Assistant – Afternoon Shift

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Daily Task List for Front Office Assistant – Afternoon Shift 

Date:___________

Emp Code / Name:________________

 Time TaskDone
13:00 – 14:00 Attend FO Afternoon Briefing and Handover from Morning Team 
 Count Cash Float 
14:00 – 16:00 Check stationary and oversee the lobby area and Lounge area 
 Check Pick-up / Drop off report of the day with concierge 
 Ensure cleanliness of the Lobby and Lounge 
 Check Room change (Liaise with concierge and DM) 
 Check all Room Status and discrepancy 
 Post any manual incidental charges or deposits  as per Morning Shift  instructions 
 Check and Clear Trace / Flag and Messages on (Timely Manner) 
 Print / Save “Emergency Report” / Contingency report set  at exactly 16:00hrs 
 Revise room allocation and assign rooms for any on day pick up 
 Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc. 
 Verify guest registration cards and Update profile in the PMS. 
 17:00 – 17:30 Last follow up with AM or Morning shift 
 17:30 – 22:30 Check and Clear Trace / Flag (Timely Manner) 
 Check Emails 
 Check on room discrepancy/Refer to DM 
 Follow up any refund instructions 
 Check next day departure/Clear Folios 
 Engage with guest and compile Courtesy Log 
 Check RO for next day arrival 
 Follow up on supporting documents with reservations 
 Block rooms for next day arrival. Refer back to DM for verification 
 Modify Registration Card 
 Prepare Welcome Letter for “Special Occasion” for next day arrivals 
 Check Credit Limit & Post Master/Refer to DM 
 22:30 – 23:30 Prepare handover with Overnight Team 
 Cross check all transactions and posting vs Journal 
 All rebates and petty cash to be approved by FOM/AFOM/DM 
 Count Float before closure 
 Close Cashier and proceed with filing 
 Attend evening briefing and handover with Night Team 

Signature:______________                                                                             Verified By: ________________


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