Daily Task List – Front Office Assistant – General Shift

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Daily Task list sample for Front office assistant – General Shift

Date:________

Emp Code / Name:___________________

 Time TasksDone
 10:00 – 12:00 Briefing with FO Team (Morning Shift) 
 Count Cash Float and read Front Office log book 
 Ensure cleanliness of the Lobby and Lounge 
 Review No Shows from last night 
 Check daily report (arrival, departure, VIP) 
 Check Pick up / Drop  Report of the Day with Concierge 
 Control Registration Cards 
 Familiarize yourself with Repeat Guests and VIP Arrivals 
 Update FNB & HSK on VIP Rooms and specials requests 
 Check early arrivals 
 Check & Clear Trace / Flag (Timely Manner) 
 Check all expected departure balance, and ensure folio are settled. 
 Check that rooms are allocate if not report to a Manager 
 Handle Check In & Check Out  
 12:00 – 13:00 Follow up on Due Out 
 Coordinate with HSK in case of late departure/ Check Room Status 
 Prepare the Afternoon Briefing 
 Clear the Front office room rack 
 13:00 – 14:00 Attend Afternoon Briefing and Handover for Afternoon Team 
 14:00 – 19:00Check and reply all emails @ Back Office 
Update Arrival Guests Profile in the PMS 
Follow up on supporting documents with reservations 
Modify RC and update guest profile 
Check Emails 
Check & Clear Trace / Flag (Timely Manner) 
Handle all new and future reservations @ Back Office 
Cross check all transactions and posting vs. Journal 
All rebates and petty cash to be approved by FOM/AFOM/DM 
 19:00 – 20:00Count Float before closure 
Close Cashier & proceed with filing 
 20:00 – 21:00Last follow up with Night Shift or Evening Team 

Signature:______________                                                                             Verified By: ________________


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