Daily Task List for Front Office Assistant - Afternoon Shift 

 Time

 Task

Done

13:00 – 14:00

 Attend FO Afternoon Briefing and Handover from Morning Team

 Count Cash Float

14:00 – 16:00

 Check stationary and oversee the lobby area and Lounge area

 Check Pick-up / Drop off report of the day with concierge

 Ensure cleanliness of the Lobby and Lounge

 Check Room change (Liaise with concierge and DM)

 Check all Room Status and discrepancy

 Post any manual incidental charges or deposits  as per Morning Shift  instructions

 Check and Clear Trace / Flag and Messages on (Timely Manner)

 Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs

 Revise room allocation and assign rooms for any on day pick up

 Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.

 Verify guest registration cards and Update profile in the PMS.

 17:00 – 17:30

 Last follow up with AM or Morning shift

 17:30 – 22:30

 Check and Clear Trace / Flag (Timely Manner)

 Check Emails

 Check on room discrepancy/Refer to DM

 Follow up any refund instructions

 Check next day departure/Clear Folios

 Engage with guest and compile Courtesy Log

 Check RO for next day arrival

 Follow up on supporting documents with reservations

 Block rooms for next day arrival. Refer back to DM for verification

 Modify Registration Card

 Prepare Welcome Letter for “Special Occasion” for next day arrivals

 Check Credit Limit & Post Master/Refer to DM

 22:30 – 23:30

 Prepare handover with Overnight Team

 Cross check all transactions and posting vs Journal

 All rebates and petty cash to be approved by FOM/AFOM/DM

 Count Float before closure

 Close Cashier and proceed with filing

 Attend evening briefing and handover with Night Team