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Daily Task List for Front Office Assistant - Afternoon Shift 


Emp Code / Name:________________




13:00 – 14:00

 Attend FO Afternoon Briefing and Handover from Morning Team


 Count Cash Float


14:00 – 16:00

 Check stationary and oversee the lobby area and Lounge area


 Check Pick-up / Drop off report of the day with concierge


 Ensure cleanliness of the Lobby and Lounge


 Check Room change (Liaise with concierge and DM)


 Check all Room Status and discrepancy


 Post any manual incidental charges or deposits  as per Morning Shift  instructions


 Check and Clear Trace / Flag and Messages on (Timely Manner)


 Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs


 Revise room allocation and assign rooms for any on day pick up


 Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.


 Verify guest registration cards and Update profile in the PMS.


 17:00 – 17:30

 Last follow up with AM or Morning shift


 17:30 – 22:30

 Check and Clear Trace / Flag (Timely Manner)


 Check Emails


 Check on room discrepancy/Refer to DM


 Follow up any refund instructions


 Check next day departure/Clear Folios


 Engage with guest and compile Courtesy Log


 Check RO for next day arrival


 Follow up on supporting documents with reservations


 Block rooms for next day arrival. Refer back to DM for verification


 Modify Registration Card


 Prepare Welcome Letter for “Special Occasion” for next day arrivals


 Check Credit Limit & Post Master/Refer to DM


 22:30 – 23:30

 Prepare handover with Overnight Team


 Cross check all transactions and posting vs Journal


 All rebates and petty cash to be approved by FOM/AFOM/DM


 Count Float before closure


 Close Cashier and proceed with filing


 Attend evening briefing and handover with Night Team


Signature:______________                                                                             Verified By: ________________


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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.