Daily Task List for Front Office Assistant - Afternoon Shift
Date:___________
Emp Code / Name:________________
Time |
Task |
Done |
13:00 – 14:00 |
Attend FO Afternoon Briefing and Handover from Morning Team |
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Count Cash Float |
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14:00 – 16:00 |
Check stationary and oversee the lobby area and Lounge area |
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Check Pick-up / Drop off report of the day with concierge |
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Ensure cleanliness of the Lobby and Lounge |
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Check Room change (Liaise with concierge and DM) |
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Check all Room Status and discrepancy |
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Post any manual incidental charges or deposits as per Morning Shift instructions |
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Check and Clear Trace / Flag and Messages on (Timely Manner) |
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Print / Save "Emergency Report” / Contingency report set at exactly 16:00hrs |
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Revise room allocation and assign rooms for any on day pick up |
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Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier procedures etc. |
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Verify guest registration cards and Update profile in the PMS. |
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17:00 – 17:30 |
Last follow up with AM or Morning shift |
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17:30 – 22:30 |
Check and Clear Trace / Flag (Timely Manner) |
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Check Emails |
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Check on room discrepancy/Refer to DM |
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Follow up any refund instructions |
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Check next day departure/Clear Folios |
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Engage with guest and compile Courtesy Log |
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Check RO for next day arrival |
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Follow up on supporting documents with reservations |
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Block rooms for next day arrival. Refer back to DM for verification |
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Modify Registration Card |
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Prepare Welcome Letter for “Special Occasion” for next day arrivals |
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Check Credit Limit & Post Master/Refer to DM |
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22:30 – 23:30 |
Prepare handover with Overnight Team |
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Cross check all transactions and posting vs Journal |
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All rebates and petty cash to be approved by FOM/AFOM/DM |
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Count Float before closure |
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Close Cashier and proceed with filing |
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Attend evening briefing and handover with Night Team |
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Signature:______________ Verified By: ________________