Daily Task list sample for Front office assistant - General Shift
Date:________
Emp Code / Name:___________________
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Time |
Tasks |
Done |
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10:00 – 12:00 |
Briefing with FO Team (Morning Shift) |
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Count Cash Float and read Front Office log book |
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Ensure cleanliness of the Lobby and Lounge |
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Review No Shows from last night |
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Check daily report (arrival, departure, VIP) |
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Check Pick up / Drop Report of the Day with Concierge |
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Control Registration Cards |
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Familiarize yourself with Repeat Guests and VIP Arrivals |
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Update FNB & HSK on VIP Rooms and specials requests |
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Check early arrivals |
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Check & Clear Trace / Flag (Timely Manner) |
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Check all expected departure balance, and ensure folio are settled. |
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Check that rooms are allocate if not report to a Manager |
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Handle Check In & Check Out |
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12:00 – 13:00 |
Follow up on Due Out |
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Coordinate with HSK in case of late departure/ Check Room Status |
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Prepare the Afternoon Briefing |
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Clear the Front office room rack |
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13:00 – 14:00 |
Attend Afternoon Briefing and Handover for Afternoon Team |
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14:00 – 19:00 |
Check and reply all emails @ Back Office |
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Update Arrival Guests Profile in the PMS |
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Follow up on supporting documents with reservations |
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Modify RC and update guest profile |
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Check Emails |
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Check & Clear Trace / Flag (Timely Manner) |
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Handle all new and future reservations @ Back Office |
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Cross check all transactions and posting vs. Journal |
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All rebates and petty cash to be approved by FOM/AFOM/DM |
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19:00 – 20:00 |
Count Float before closure |
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Close Cashier & proceed with filing |
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20:00 – 21:00 |
Last follow up with Night Shift or Evening Team |
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Signature:______________ Verified By: ________________
