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Daily Task list sample for Front office assistant - General Shift


Emp Code / Name:___________________




 10:00 – 12:00

 Briefing with FO Team (Morning Shift)


 Count Cash Float and read Front Office log book


 Ensure cleanliness of the Lobby and Lounge


 Review No Shows from last night


 Check daily report (arrival, departure, VIP)


 Check Pick up / Drop  Report of the Day with Concierge


 Control Registration Cards


 Familiarize yourself with Repeat Guests and VIP Arrivals


 Update FNB & HSK on VIP Rooms and specials requests


 Check early arrivals


 Check & Clear Trace / Flag (Timely Manner)


 Check all expected departure balance, and ensure folio are settled.


 Check that rooms are allocate if not report to a Manager


 Handle Check In & Check Out 


 12:00 – 13:00

 Follow up on Due Out


 Coordinate with HSK in case of late departure/ Check Room Status


 Prepare the Afternoon Briefing


 Clear the Front office room rack


 13:00 – 14:00

 Attend Afternoon Briefing and Handover for Afternoon Team


 14:00 – 19:00

Check and reply all emails @ Back Office


Update Arrival Guests Profile in the PMS


Follow up on supporting documents with reservations


Modify RC and update guest profile


Check Emails


Check & Clear Trace / Flag (Timely Manner)


Handle all new and future reservations @ Back Office


Cross check all transactions and posting vs. Journal


All rebates and petty cash to be approved by FOM/AFOM/DM


 19:00 – 20:00

Count Float before closure


Close Cashier & proceed with filing


 20:00 – 21:00

Last follow up with Night Shift or Evening Team



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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.