Daily Task list sample for Front office assistant – General Shift
Date:________
Emp Code / Name:___________________
| Time | Tasks | Done |
| 10:00 – 12:00 | Briefing with FO Team (Morning Shift) | |
| Count Cash FloatFloat is the delay in payment from an account after using a credit card or personal check. and read Front Office log book | ||
| Ensure cleanliness of the LobbyCommon lounge for all resident and non-resident guests. On most cases the front office or front desk... and Lounge | ||
| Review No Shows from last night | ||
| Check daily report (arrival, departure, VIPVery Important Person) | ||
| Check Pick up / Drop Report of the Day with ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio... | ||
| Control RegistrationThe formality at arrival of the guest. Cards | ||
| Familiarize yourself with Repeat Guests and VIP Arrivals | ||
| Update FNB & HSK on VIP Rooms and specials requests | ||
| Check early arrivals | ||
| Check & Clear Trace / Flag (Timely Manner) | ||
| Check all expected departure balance, and ensure folio are settled. | ||
| Check that rooms are allocate if not report to a ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... | ||
| Handle Check InArrival of a guest who has registered at the reception & Check Out |
| 12:00 – 13:00 | Follow up on Due OutDue out: A room which the guest is due to checkout that day. | |
| Coordinate with HSK in case of late departure/ Check Room StatusInformation about current and future availability of guest rooms in a lodging property. Current avai... | ||
| Prepare the Afternoon Briefing | ||
| Clear the Front officeFront office is the communication; accounting; and service center of the hotel room rack | ||
| 13:00 – 14:00 | Attend Afternoon Briefing and Handover for Afternoon Team | |
| 14:00 – 19:00 | Check and reply all emails @ Back Office | |
| Update ArrivalThe time that an. guest registers into the hotel. Guests Profile in the PMS | ||
| Follow up on supporting documents with reservations | ||
| Modify RC and update guest profile | ||
| Check Emails | ||
| Check & Clear Trace / Flag (Timely Manner) | ||
| Handle all new and future reservations @ Back Office | ||
| Cross check all transactions and posting vs. JournalJournal is the accounting record summarizing business transactions as they occur prior to posting th... | ||
| All rebates and petty cash to be approved by FOM/AFOM/DM | ||
| 19:00 – 20:00 | Count Float before closure | |
| Close CashierCashier is a person who processes guest checkouts and guest legal tender and makes change for guests... & proceed with filing | ||
| 20:00 – 21:00 | Last follow up with Night Shift or Evening Team |
Signature:______________ Verified By: ________________
