Daily Task list sample for Front office assistant - General Shift
Date:________
Emp Code / Name:___________________
Time |
Tasks |
Done |
10:00 – 12:00 |
Briefing with FO Team (Morning Shift) |
|
Count Cash Float and read Front Office log book |
|
|
Ensure cleanliness of the Lobby and Lounge |
|
|
Review No Shows from last night |
|
|
Check daily report (arrival, departure, VIP) |
|
|
Check Pick up / Drop Report of the Day with Concierge |
|
|
Control Registration Cards |
|
|
Familiarize yourself with Repeat Guests and VIP Arrivals |
|
|
Update FNB & HSK on VIP Rooms and specials requests |
|
|
Check early arrivals |
|
|
Check & Clear Trace / Flag (Timely Manner) |
|
|
Check all expected departure balance, and ensure folio are settled. |
|
|
Check that rooms are allocate if not report to a Manager |
|
|
Handle Check In & Check Out |
|
12:00 – 13:00 |
Follow up on Due Out |
|
Coordinate with HSK in case of late departure/ Check Room Status |
|
|
Prepare the Afternoon Briefing |
|
|
Clear the Front office room rack |
|
|
13:00 – 14:00 |
Attend Afternoon Briefing and Handover for Afternoon Team |
|
14:00 – 19:00 |
Check and reply all emails @ Back Office |
|
Update Arrival Guests Profile in the PMS |
|
|
Follow up on supporting documents with reservations |
|
|
Modify RC and update guest profile |
|
|
Check Emails |
|
|
Check & Clear Trace / Flag (Timely Manner) |
|
|
Handle all new and future reservations @ Back Office |
|
|
Cross check all transactions and posting vs. Journal |
|
|
All rebates and petty cash to be approved by FOM/AFOM/DM |
|
|
19:00 – 20:00 |
Count Float before closure |
|
Close Cashier & proceed with filing |
|
|
20:00 – 21:00 |
Last follow up with Night Shift or Evening Team |
|
Signature:______________ Verified By: ________________