Daily Task list sample for Front Office Assistants - Morning Shift

Date: _______                                                              Name / Emp code:__________        

 Time

 Task

Done

07:00 – 09:00

 Attend FO Morning Briefing and take handover from night  shift team.

 

 Count and takeover Cash Float from the Night Shift

 

 Help operator with any pending Wake-Up calls / Reminder calls to be completed.

 

 Ensure cleanliness of the Lobby and Lounge, Inform housekeeping department in case any cleaning or dusting required.

 

 Ensure Newspapers & Magazines are at the Lobby and lounge area.

 

 Check No Shows from last night and as per policy charge retention.

 

 Print daily report (in house / departure / arrival / Pick -up )

 

 Print Special / Preference Report for today's arrival and cross check if the correct rooms has been assigned as per the guest request.

 

 Check Pick - up and Drop - Report  of the Day with Concierge / Travel desk

 

 Check Registration Cards and update guest profiles on the system

 

 Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink.

 

 Update FNB & HSK on VIP Rooms and specials requests

 

 Check early arrivals and charge early arrival charges if required.

 

 Check & Clear Traces, Guest Messages and  Flag them as Read / Resolved in a timely manner.

 

 Check front office Email id and reply promptly from the back office.

 

 Check stationary and oversee the lobby area

 

09:00 – 12:00

 Check all due out guest balance, ensure folio are clear

 

 Check that rooms are allocate if not report to a Manager

 

 Follow up on supporting documents with reservations

 

 Check & Clear Trace / Flag (Timely Manner)

 

 FO Procedures - Check In & Check Out

 

 Modify Registration cards and update guest profile

 

12:00 – 13:00

 Follow-up on all Due Out

 

 Coordinate with HSK in case of late departure/ Check Room Status

 

 Prepare the Afternoon Briefing

 

 Clear the FO Rack

 

13:00 – 14:00

 Attend Afternoon Briefing and Handover for Afternoon  Team

 

14:00 – 17:00

 Check and reply all emails from Back Office

 

 Update Arrival Guests Profile in the PMS

 

 Handle all new and future reservations @ Back Office

 

 Cross check all transactions and posting vs. Journal

 

 All rebates and petty cash to be approved by FOM/AFOM/DM

 

 Count Float before closure

 

 Close Cashier & proceed with filing 

 

17:00 – 17:30

 Last follow up with PM shift

 

 

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