Daily Task list sample for Front Office Assistants - Morning Shift

Date: _______                                                              Name / Emp code:__________        




07:00 – 09:00

 Attend FO Morning Briefing and take handover from night  shift team.


 Count and takeover Cash Float from the Night Shift


 Help operator with any pending Wake-Up calls / Reminder calls to be completed.


 Ensure cleanliness of the Lobby and Lounge, Inform housekeeping department in case any cleaning or dusting required.


 Ensure Newspapers & Magazines are at the Lobby and lounge area.


 Check No Shows from last night and as per policy charge retention.


 Print daily report (in house / departure / arrival / Pick -up )


 Print Special / Preference Report for today's arrival and cross check if the correct rooms has been assigned as per the guest request.


 Check Pick - up and Drop - Report  of the Day with Concierge / Travel desk


 Check Registration Cards and update guest profiles on the system


 Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink.


 Update FNB & HSK on VIP Rooms and specials requests


 Check early arrivals and charge early arrival charges if required.


 Check & Clear Traces, Guest Messages and  Flag them as Read / Resolved in a timely manner.


 Check front office Email id and reply promptly from the back office.


 Check stationary and oversee the lobby area


09:00 – 12:00

 Check all due out guest balance, ensure folio are clear


 Check that rooms are allocate if not report to a Manager


 Follow up on supporting documents with reservations


 Check & Clear Trace / Flag (Timely Manner)


 FO Procedures - Check In & Check Out


 Modify Registration cards and update guest profile


12:00 – 13:00

 Follow-up on all Due Out


 Coordinate with HSK in case of late departure/ Check Room Status


 Prepare the Afternoon Briefing


 Clear the FO Rack


13:00 – 14:00

 Attend Afternoon Briefing and Handover for Afternoon  Team


14:00 – 17:00

 Check and reply all emails from Back Office


 Update Arrival Guests Profile in the PMS


 Handle all new and future reservations @ Back Office


 Cross check all transactions and posting vs. Journal


 All rebates and petty cash to be approved by FOM/AFOM/DM


 Count Float before closure


 Close Cashier & proceed with filing 


17:00 – 17:30

 Last follow up with PM shift



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