Daily Task list sample for Front Office Assistants – Morning Shift
Morning Shift Task List
Date: _______ Name / Emp code:__________
| Time | Task | Done |
| 07:00 – 09:00 | Count and take Cash FloatFloat is the delay in payment from an account after using a credit card or personal check. from the Night Shift | |
| Help the operator with any pending Wake-Up calls / Reminder calls to be completed. | ||
| Ensure cleanliness of the LobbyCommon lounge for all resident and non-resident guests. On most cases the front office or front desk... and Lounge, Inform the housekeeping department in case any cleaning or dusting required. | ||
| Ensure Newspapers and magazines are at the Lobby and lounge area. | ||
| Check Shows from last night and as per policy charge retention. | ||
| Print daily report (in-house / departure / arrival / Pick -up ) | ||
| Print Special / Preference Report for today’s arrival and cross check if the correct rooms has been assigned as per the guest request. | ||
| Check Pick – up and Drop – Report of the Day with ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio... / Travel desk | ||
| Check RegistrationThe formality at arrival of the guest. Cards and update guest profiles on the system | ||
| Familiarize yourself with Repeat Guests and VIPVery Important Person Arrivals, And organize welcome drink. | ||
| Update FNB & HSK on VIP Rooms and specials requests | ||
| Check early arrivals and charge early arrival charges if required. | ||
| Check & Clear Traces, GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Messages and Flag them as Read / Resolved in a timely manner. | ||
| Check front office Email id and reply promptly from the back office. | ||
| Check stationary and oversee the lobby area |
| 09:00 – 12:00 | Check all due out guest balance, ensure folio are clear | |
| Check that rooms are allocate if not report to a ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... | ||
| Follow up on supporting documents with reservations | ||
| Check & Clear Trace / Flag (Timely Manner) | ||
| FO Procedures – Check InArrival of a guest who has registered at the reception & Check Out | ||
| Modify Registration cards and update guest profile | ||
| 12:00 – 13:00 | Follow-up on all Due OutDue out: A room which the guest is due to checkout that day. | |
| Coordinate with HSK in case of late departure/ Check Room StatusInformation about current and future availability of guest rooms in a lodging property. Current avai... | ||
| Prepare the Afternoon Briefing | ||
| Clear the FO Rack | ||
| 13:00 – 14:00 | Attend Afternoon Briefing and Handover for Afternoon Team | |
| 14:00 – 17:00 | Check and reply all emails from Back Office | |
| Update ArrivalThe time that an. guest registers into the hotel. Guests Profile in the PMS | ||
| Handle all new and future reservations @ Back Office | ||
| Cross check all transactions and posting vs. JournalJournal is the accounting record summarizing business transactions as they occur prior to posting th... | ||
| All rebates and petty cash to be approved by FOM/AFOM/DM | ||
| Count Float before closure | ||
| Close CashierCashier is a person who processes guest checkouts and guest legal tender and makes change for guests... & proceed with filing | ||
| 17:00 – 17:30 | Last follow up with PM shift |
Signature:_______________ Verified By:_______________
