Daily Task list sample for Front Office Assistants - Morning Shift
Date: _______ Name / Emp code:__________
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Time |
Task |
Done |
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07:00 – 09:00 |
Attend FO Morning Briefing and take handover from night shift team. |
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Count and takeover Cash Float from the Night Shift |
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Help operator with any pending Wake-Up calls / Reminder calls to be completed. |
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Ensure cleanliness of the Lobby and Lounge, Inform housekeeping department in case any cleaning or dusting required. |
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Ensure Newspapers & Magazines are at the Lobby and lounge area. |
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Check No Shows from last night and as per policy charge retention. |
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Print daily report (in house / departure / arrival / Pick -up ) |
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Print Special / Preference Report for today's arrival and cross check if the correct rooms has been assigned as per the guest request. |
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Check Pick - up and Drop - Report of the Day with Concierge / Travel desk |
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Check Registration Cards and update guest profiles on the system |
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Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink. |
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Update FNB & HSK on VIP Rooms and specials requests |
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Check early arrivals and charge early arrival charges if required. |
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Check & Clear Traces, Guest Messages and Flag them as Read / Resolved in a timely manner. |
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Check front office Email id and reply promptly from the back office. |
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Check stationary and oversee the lobby area |
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09:00 – 12:00 |
Check all due out guest balance, ensure folio are clear |
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Check that rooms are allocate if not report to a Manager |
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Follow up on supporting documents with reservations |
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Check & Clear Trace / Flag (Timely Manner) |
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FO Procedures - Check In & Check Out |
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Modify Registration cards and update guest profile |
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12:00 – 13:00 |
Follow-up on all Due Out |
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Coordinate with HSK in case of late departure/ Check Room Status |
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Prepare the Afternoon Briefing |
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Clear the FO Rack |
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13:00 – 14:00 |
Attend Afternoon Briefing and Handover for Afternoon Team |
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14:00 – 17:00 |
Check and reply all emails from Back Office |
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Update Arrival Guests Profile in the PMS |
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Handle all new and future reservations @ Back Office |
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Cross check all transactions and posting vs. Journal |
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All rebates and petty cash to be approved by FOM/AFOM/DM |
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Count Float before closure |
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Close Cashier & proceed with filing |
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17:00 – 17:30 |
Last follow up with PM shift |
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Signature:_______________ Verified By:_______________
