Daily Task list sample for Front Office Assistants – Morning Shift
Morning Shift Task List
Date: _______ Name / Emp code:__________
|07:00 – 09:00
|Count and take Cash Float from the Night Shift
|Help the operator with any pending Wake-Up calls / Reminder calls to be completed.
|Ensure cleanliness of the Lobby and Lounge, Inform the housekeeping department in case any cleaning or dusting required.
|Ensure Newspapers and magazines are at the Lobby and lounge area.
|Check Shows from last night and as per policy charge retention.
|Print daily report (in-house / departure / arrival / Pick -up )
|Print Special / Preference Report for today’s arrival and cross check if the correct rooms has been assigned as per the guest request.
|Check Pick – up and Drop – Report of the Day with Concierge / Travel desk
|Check Registration Cards and update guest profiles on the system
|Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink.
|Update FNB & HSK on VIP Rooms and specials requests
|Check early arrivals and charge early arrival charges if required.
|Check & Clear Traces, Guest Messages and Flag them as Read / Resolved in a timely manner.
|Check front office Email id and reply promptly from the back office.
|Check stationary and oversee the lobby area
|09:00 – 12:00
|Check all due out guest balance, ensure folio are clear
|Check that rooms are allocate if not report to a Manager
|Follow up on supporting documents with reservations
|Check & Clear Trace / Flag (Timely Manner)
|FO Procedures – Check In & Check Out
|Modify Registration cards and update guest profile
|12:00 – 13:00
|Follow-up on all Due Out
|Coordinate with HSK in case of late departure/ Check Room Status
|Prepare the Afternoon Briefing
|Clear the FO Rack
|13:00 – 14:00
|Attend Afternoon Briefing and Handover for Afternoon Team
|14:00 – 17:00
|Check and reply all emails from Back Office
|Update Arrival Guests Profile in the PMS
|Handle all new and future reservations @ Back Office
|Cross check all transactions and posting vs. Journal is the accounting record summarizing business transactions as they occur prior to posting th...
|All rebates and petty cash to be approved by FOM/AFOM/DM
|Count Float before closure
|Close Cashier & proceed with filing
|17:00 – 17:30
|Last follow up with PM shift
Signature:_______________ Verified By:_______________