Daily Task List – Front Office Assistant – Morning Shift

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Daily Task list sample for Front Office Assistants – Morning Shift

Morning Shift Task List

Date: _______                                                              Name / Emp code:__________        

 Time TaskDone
07:00 – 09:00 Count and take Cash Float from the Night Shift 
 Help the operator with any pending Wake-Up calls / Reminder calls to be completed. 
 Ensure cleanliness of the Lobby and Lounge, Inform the housekeeping department in case any cleaning or dusting required. 
 Ensure Newspapers and magazines are at the Lobby and lounge area. 
 Check Shows from last night and as per policy charge retention. 
 Print daily report (in-house / departure / arrival / Pick -up ) 
 Print Special / Preference Report for today’s arrival and cross check if the correct rooms has been assigned as per the guest request. 
 Check Pick – up and Drop – Report  of the Day with Concierge / Travel desk 
 Check Registration Cards and update guest profiles on the system 
 Familiarize yourself with Repeat Guests and VIP Arrivals, And organize welcome drink. 
 Update FNB & HSK on VIP Rooms and specials requests 
 Check early arrivals and charge early arrival charges if required. 
 Check & Clear Traces, Guest Messages and  Flag them as Read / Resolved in a timely manner. 
 Check front office Email id and reply promptly from the back office. 
 Check stationary and oversee the lobby area 
09:00 – 12:00 Check all due out guest balance, ensure folio are clear 
 Check that rooms are allocate if not report to a Manager 
 Follow up on supporting documents with reservations 
 Check & Clear Trace / Flag (Timely Manner) 
 FO Procedures – Check In & Check Out 
 Modify Registration cards and update guest profile 
12:00 – 13:00 Follow-up on all Due Out 
 Coordinate with HSK in case of late departure/ Check Room Status 
 Prepare the Afternoon Briefing 
 Clear the FO Rack 
13:00 – 14:00 Attend Afternoon Briefing and Handover for Afternoon  Team 
14:00 – 17:00 Check and reply all emails from Back Office 
 Update Arrival Guests Profile in the PMS 
 Handle all new and future reservations @ Back Office 
 Cross check all transactions and posting vs. Journal 
 All rebates and petty cash to be approved by FOM/AFOM/DM 
 Count Float before closure 
 Close Cashier & proceed with filing  
17:00 – 17:30 Last follow up with PM shift 

Signature:_______________                                                                            Verified By:_______________


Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more