Job Description for Housekeeping Floor Attendant
Position Title: Housekeeping Floor Attendant
Reports To: Housekeeping Floor Supervisor
Position Summary:
The Floor attendant will be responsible for ensuring the cleanliness, sanitation, orderliness and adequate supply of assigned housekeeping guestrooms and work areas.
He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
Floor Attendant Duties and Responsibilities:
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Reports check out rooms immediately after inspection by phone call to HK office.
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Cleans guest rooms according to the procedure.
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Ensures that guest preferences are met all the time.
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Picks up a service area, pantry, corridors and exit stairwells on a regular basis.
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Keeps the service area, pantry and trolleys clean and tidy.
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Exchanges the linen with laundry and linen room.
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Ensures laundry, dry cleaning and pressing are delivered.
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Reports fixture or other items that need maintenance repair to HK office.
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Reports any illness of guest and accident.
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Sells the products to customers.
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Reports the minibar consumption to HK office.
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Be alert of suspicious characters in the hallways and reports immediately to the security department.
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Attends to guest calls, guest requests /guest complaints in the area assigned to him.
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Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.
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Responsible for following the standard operating procedures.
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Responsible for achieving and exceeding the guest satisfaction score.
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Update status of rooms cleaned on the assignment sheet.
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Return and restock cart at end of shift.
Prerequisites:
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Service orientated, pleasing personality and leadership capabilities.
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Good health, Neat and pleasant appearance
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Proficiency in computer programs like MS Word, Excel and working experience in hotel software like Opera, Protel, Fidelio etc. is an added advantage.
Education:
- High School or Diploma in Hotel Administration, Bachelor in Hotel Management.
Experience:
- Experience of two to three years in a related position.
