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Job Description for Housekeeping Floor Attendant

Position Title: Housekeeping Floor Attendant

Reports To: Housekeeping Floor Supervisor

Position Summary:

The Floor attendant will be responsible for ensuring the cleanliness, sanitation, orderliness and adequate supply of assigned housekeeping guestrooms and work areas.

He/She should be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Floor Attendant Duties and Responsibilities:

  • Reports check out rooms immediately after inspection by phone call to HK office.

  • Cleans guest rooms according to the procedure.

  • Ensures that guest preferences are met all the time.

  • Picks up a service area, pantry, corridors and exit stairwells on a regular basis.

  • Keeps the service area, pantry and trolleys clean and tidy.

  • Exchanges the linen with laundry and linen room.

  • Ensures laundry, dry cleaning and pressing are delivered.

  • Reports fixture or other items that need maintenance repair to HK office.

  • Reports any illness of guest and accident.

  • Sells the products to customers.

  • Reports the minibar consumption to HK office.

  • Be alert of suspicious characters in the hallways and reports immediately to the security department.

  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.

  • Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

  • Responsible for following the standard operating procedures.

  • Responsible for achieving and exceeding the guest satisfaction score.

  • Update status of rooms cleaned on the assignment sheet.

  • Return and restock cart at end of shift.

Prerequisites:

  • Service orientated, pleasing personality and leadership capabilities.

  • Good health, Neat and pleasant appearance

  • Proficiency in computer programs like MS Word, Excel and working experience in hotel software like Opera, Protel, Fidelio etc. is an added advantage.

Education:

  • High School or Diploma in Hotel Administration, Bachelor in Hotel Management.

Experience:

  • Experience of two to three years in a related position.