Bartender / Barman – Job Description

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Job Description, Duties, Interview Questions and Salary for Barman or Bartender Position:

A bartender, also known as a barman, is a professional who serves alcoholic beverages and non-alcoholic beverages in a bar, tavern, pub, or other establishment that serves drinks. The job description of a bartender involves a range of duties and responsibilities that revolve around providing excellent customer service and ensuring that patrons have an enjoyable experience.

One of the primary responsibilities of a bartender is to mix and serve drinks to customers. This includes creating a variety of cocktails, pouring beer and wine, and making non-alcoholic beverages such as sodas and juices. Bartenders must also know how to measure, pour, and mix ingredients accurately to create the perfect drink.

Aside from serving drinks, bartenders are responsible for keeping the bar area clean and stocked. This includes washing glasses, restocking liquor and mixers, and ensuring that the bar is well-organized. Bartenders must also be knowledgeable about the different types of alcohol, their tastes, and how they are made.

Another important aspect of a bartender’s job is to provide excellent customer service. This involves greeting customers, taking orders, and engaging in friendly conversation. Bartenders must also be able to handle difficult customers and diffuse potentially tense situations.

In addition to these duties, bartenders may also be responsible for handling cash and credit card transactions, managing inventory and ordering supplies, and keeping track of sales and tips. Overall, a bartender’s job is dynamic and requires a range of skills and knowledge to be successful.

Bartenders will be responsible to prepare and serve drinks to customers. able to mix and match ingredients to create classic and innovative drinks to customers’ needs and expectations. The purpose of this position is to interact with the hotel guests and ensure they have a great experience at the BAR or lounge.

Bartenders should maintain positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner.

DUTIES AND RESPONSIBILITIES FOR BARTENDER OR BARMAN:

  • Interact with customers, and take orders for drinks and snacks.
  •  Plan and present bar menu.
  •  Serve snacks and drinks to the customer.
  •  Check the identification of the guests to make sure they meet the age requirements for the purchase of alcohol and tobacco products.
  •  Mix ingredients to prepare cocktails and other drinks.
  •  Mix drinks, cocktails, and other bar beverages as ordered and in compliance with hotel standard drink recipes.
  •  Prepare alcoholic or non-alcoholic beverages.
  •  Service Wine and Beer to guests.
  •  Arrange bottles and glasses to make attractive displays.
  •  Assess customers’ needs and preferences and make recommendations
  •  Ability to Sell or influence others for upselling and suggestive selling.
  •  Provide recommendations and suggestions to guests for choosing Drinks and Snacks.
  •  Serve customers in a friendly and helpful manner.
  •  Keep the bar counter and work area neat and clean at all times.
  •  Guide guests on resort activities, dining options, and general resort and Regional information.
  •  Determine when a customer has had too much alcohol and if required refuse any further serving politely.
  •  Demonstrate a thorough knowledge of food and beverage products, menus, and Promotions
  •  Handle and move objects, such as glasses and bottles, using hands and arms.
  •  Clean up after customers and clean the work area.
  •  Clear ashtrays as and when required.
  •  Wash glassware and utensils after each use.
  •  Maintain a clean working area by sweeping, vacuuming, dusting, cleaning glass doors and windows, etc. if required.
  •  Perform physical activities such as lifting and stooping.
  •  Maintain liquor inventory and consumption.
  •  Collect payment for drinks served and balance all receipts.
  •  Handle an assigned house bank and follow all cash handling procedures as per hotel standards.
  •  Prepare inventory or purchase requisitions as needed to replenish supplies.
  •  Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests. 
  •  Stay guest-focused and nurture an excellent guest experience
  •  Comply with all food and beverage regulations
  •  Perform Other duties as and when assigned by the hotel management.

POSITION TITLE: Barman / Bartender

REPORTS TO: Restaurant Manager / F&B Manager 

PREREQUISITES:

Must be able to communicate in English writing and speaking and other languages are advantages. Good personality and Positive interpersonal skills are required. Food Handlers Card

EDUCATION:

Graduates with bachelor’s degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS Office programs.

EXPERIENCE:

Previous bartending experience is required in a Mid-scale or Luxury property. experience in handling Point of sale (POS) terminals and Stock and inventory management software.

Interview Questions For Bartender or Barman Position:

When interviewing candidates for a Bartender or Barman position, it’s important to assess their mixology skills, customer service abilities, and knowledge of bar operations. Here are some interview questions you might consider:

Mixology Skills and Beverage Knowledge:

  1. Can you describe your experience as a bartender and your proficiency in making various cocktails and drinks?
    • Look for candidates with a solid understanding of mixology and drink preparation.
  2. What is your favorite cocktail to make, and why?
    • Assess their passion for mixology and their ability to express creativity.
  3. How do you handle customer requests for custom or unique drinks that may not be on the menu?
    • Evaluate their adaptability and willingness to meet customer preferences.
  4. Can you discuss your knowledge of different types of spirits, beers, and wines?
    • Look for candidates with a well-rounded understanding of beverage options.

Customer Service and Communication:

  1. How do you engage with customers and create a welcoming atmosphere at the bar?
    • Assess their customer service and interpersonal skills.
  2. How do you handle difficult or intoxicated customers while maintaining professionalism?
    • Evaluate their ability to manage challenging situations with tact and composure.
  3. What steps do you take to ensure responsible alcohol service and comply with legal regulations?
    • Assess their understanding of alcohol laws and commitment to responsible service.

Bar Operations and Organization:

  1. How do you manage inventory, track stock levels, and prevent wastage behind the bar?
    • Evaluate their organizational and inventory management skills.
  2. Can you share an example of a busy night at a bar where you successfully maintained efficiency and quality service?
    • Assess their ability to work under pressure and handle high-volume situations.
Additional Skills and Traits:
  1. Do you have any experience with cash handling, point-of-sale systems, or other bar-related technology?
    • Evaluate their familiarity with the tools commonly used in bar operations.
Salary Information ForBartenders or Barmen:

The salary for Bartenders or Barmen can vary based on factors such as location, type of establishment, and level of experience. As of January 2024, the average hourly wage for bartenders in the United States ranged from $8 to $20, with additional tips significantly contributing to overall earnings.

However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most up-to-date information. Keep in mind that specific industries or regions may have different salary ranges, so research based on the relevant context.


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