Job Description for Banquet Server in hotels
POSITION TITLE: Banquet Server / Banquet Waiter
The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and out door functions.
Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.
BANQUET SERVER DUTIES AND RESPONSIBILITIES:
Review and understand Banquet Event Orders (BEO’s) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.
Read and execute specifications listed on the Banquet Event Orders.
Attend all pre-shift meetings to ensure events flow smoothly.
Be in communication with the Banquet Captain regarding any special needs.
Assist in ensuring that each events are on time as per the banquet event course.
Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
Make required adjustments as needed and relay that information to the appropriate personnel.
Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.
Greet all guests and owners warmly with an appropriate greeting.
Have a good understanding and able to communicate products and service related query to guests when asked.
Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.
Delivering Alcoholic and Non alcoholic drinks for service to your customers table.
Properly open and pour wine at the table side.
Good knowledge of the rules of Banquet Beverage Control and service.
Take beverage orders and collect payments where specified.
Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.
Replenish buffet items to ensure consistency and freshness in presentation.
Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.
Ensure guest satisfaction throughout the meal service.
Respond to guest requests in a friendly, timely, and efficient manner.
Respond to and try to full fill any special banquet event arrangements.
Ensure each courses are cleared and tables are properly crumbed.
Performing basic cleaning tasks as needed or directed by supervisor.
Monitor tableware to ensure it is presentable to guests.
Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas.
Attend tables by removing and separating tableware, plate ware, glassware, and flatware.
Ensure proper use, storage of all meeting room equipment.
Ensure there is proper back up in the event that any equipment is not properly functioning.
Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.
Pass any information that is needed to the next staff member on duty.
Communicate any areas of need, problems, and concerns from guest to Banquet Manager.
If no upcoming events, please have rooms in a readiness position for any possible site inspections.
Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
Ensure that meeting rooms are re-set for next event.
Adhere to grooming and appearance standards consistently.
Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.
Diploma in Hotel Management or equivalent, computer basics and experience in working with Point of sales software, banqueting software or billing software.
One to two year's experience one similar role in up scale hotel with excellent oral and written communication skills.