Job Description for Banquet Server in hotels

POSITION TITLE: Banquet Server / Banquet Waiter

REPORTS TO: Banquet Captain / Banquet Manager

POSITION SUMMARY:

The Banquet Server performs all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. He / She is responsible for the prompt, courteous, smooth and efficient service of food and beverage to guests during banquet and out door functions.

Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events.

BANQUET SERVER DUTIES AND RESPONSIBILITIES:

• Review and understand Banquet Event Orders (BEO’s) or Event Plan at the beginning of each shift to ensure banquet rooms are set as per the customer request.

• Read and execute specifications listed on the Banquet Event Orders.

• Attend all pre-shift meetings to ensure events flow smoothly.

• Be in communication with the Banquet Captain regarding any special needs.

• Assist in ensuring that each events are on time as per the banquet event course.

• Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.

• Make required adjustments as needed and relay that information to the appropriate personnel.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses.

• Greet all guests and owners warmly with an appropriate greeting.

• Have a good understanding and able to communicate products and service related query to guests when asked.

• Deliver and serve welcome drinks, food, meals, condiments and accompaniments etc.

• Delivering Alcoholic and Non alcoholic drinks for service to your customers table.

• Properly open and pour wine at the table side.

• Good knowledge of the rules of Banquet Beverage Control and service.

• Take beverage orders and collect payments where specified.

• Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts.

• Replenish buffet items to ensure consistency and freshness in presentation. 

• Remove china, glassware, silverware, etc. from tables at the conclusion of the meal period and deliver to the stewarding area.

• Ensure guest satisfaction throughout the meal service.

• Respond to guest requests in a friendly, timely, and efficient manner.

• Respond to and try to full fill any special banquet event arrangements. 

• Ensure each courses are cleared and tables are properly crumbed.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Monitor tableware to ensure it is presentable to guests. 

• Monitor and maintain cleanliness, sanitation, and organisation of assigned station and service areas. 

• Attend tables by removing and separating tableware, plate ware, glassware, and flatware.

• Ensure proper use, storage of all meeting room equipment.

• Ensure there is proper back up in the event that any equipment is not properly functioning.

• Maintain high standards of safety and cleanliness in all areas of the Meeting Rooms.

• Pass any information that is needed to the next staff member on duty.

• Communicate any areas of need, problems, and concerns from guest to Banquet Manager.

• If no upcoming events, please have rooms in a readiness position for any possible site inspections. 

• Assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Ensure that meeting rooms are re-set for next event.

• Adhere to grooming and appearance standards consistently.

• Assist fellow team members and other departments wherever necessary to maintain positive working relationships.

PREREQUISITES:

Warmth and graciousness with the ability to function in a busy environment. Create stellar guest experiences and flexible availability to work on nights and weekends.

EDUCATION:

Diploma in Hotel Management or equivalent, computer basics and experience in working with Point of sales software, banqueting software or billing software.

EXPERIENCE:

One to two year's experience one similar role in up scale hotel with excellent oral and written communication skills.