Butler F&B / Hotels – Job Description

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Job Description, Duties, Interview Questions and Salary for Butler in Hotels

As a Butler in the Food and Beverage department of a hotel, your primary role is to provide exceptional service to guests. You will be responsible for ensuring that guests receive personalized attention and have their needs met during their stay. This includes managing their dining reservations, ensuring their food and beverage preferences are taken care of, and providing recommendations on local attractions and activities.

To excel in this role, you must have excellent communication skills and be able to anticipate guests’ needs before they arise. You will work closely with other members of the hotel staff, including chefs, servers, and housekeeping, to ensure a seamless guest experience.

In addition to providing top-notch service, you will also be responsible for maintaining a clean and organized workspace, as well as managing inventory and ordering supplies as needed. You may also be responsible for overseeing any special events or private dining experiences for guests.

Overall, being a Butler in the Food and Beverage department of a hotel requires a high level of attention to detail, exceptional customer service skills, and a passion for creating unforgettable experiences for guests.

Serves food courses and alcoholic beverages to guests, Also Provides a courteous, professional, efficient, flexible, and personalized service at all times. Always well groomed, clean, pleasant, and creating renowned memorable experiences for the guests.

Butler Duties and Responsibilities:

  • Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests.
  •  Fully aware of the Room Service and other outlets’ menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product availability.
  •  Keeps concerned departments informed about the guest’s allergies and food preferences.
  •  Update the hotel software with guest preferences, likes, and dislikes in the guest profile section.
  •  Follows all the guest needs until they are completed to the total guest satisfaction.
  •  Welcomes the VIP guest at the porte cochere and other guests availing of butler service.
  •  Serves welcome drinks and escorts the guests to their assigned rooms.
  •  Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery.
  •  Takes care of the guest’s requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge, and any special requests, etc.
  •  Knowledge of using point-of-sale software, Property management software, and any other system or software to perform the duties.
  •  Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply for payment, verify and adjust billing, activate room keys, process check-out, etc. on the hotel software.
  •  Records transactions and orders items in the Point of sales (POS) system.
  •  Updates guest feedback and comments on the GSTS or RSTS system.
  •  Helps monitor the stock inventory and follow up on pending issues with the tracking system and store requisition forms.
  •  Check-in with guests to ensure satisfaction with each food course and/or beverage.
  •  Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
  •  Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities, and equipment.
  •  Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
  •  Serves the guests in a calm, discrete, and courteous manner, respecting timing standards.
  •  Supports the other departments such as Front Desk, Housekeeping, and Room service with their duties.
  •  Pick up trays and clean tables as needed to ensure a clean dining area. 
  •  Maintain cleanliness of work areas, china, glass, etc., throughout the day.
  •  Performs all their duties with a sense of priority and dedication.
  •  Hosts and welcomes all guests graciously and politely, and can hold a conversation with the guest naturally and spontaneously.
  •  Carries out checkout in an efficient manner, offering luggage assistance and transportation.
  •  Wishes fond farewell to the guest at the time of departure.
  •  Takes notes of all the information, updates, and instructions and gives proper handover before signing off from the shift.
  •  Understands and strictly adheres to the Rules and regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health, and Safety.
  •  Attend and contribute to all meetings, Departmental and Hotel training as scheduled, and other related activities.
  •  Carries out any other reasonable duties and responsibilities as assigned out of the list.

Position Title: Butler 

Reports To: Lounge Manager / Head Butler

Prerequisites:

Positive attitude and good communication skills, with excellent grooming standards.

Commitment to delivering a high level of customer service.

Flexibility to respond to a variety of different work situations and ability to work on your own.

Education:

3 Years Diploma or Bachelors Degree in Hotel Management specializing in F&B Service. Proficiency in working with MS Office, Point of Sale (POS), and Property Management System (PMS) are an added advantage.

Experience:

Minimum 2 years of experience at a similar level at a 5-star or full-service hotel. And 3 to 5 years experience in F&B Service.

Interview Questions For a Butler Position:

When interviewing candidates for a Butler position, it’s important to assess their service-oriented mindset, attention to detail, and ability to manage household operations seamlessly. Here are some interview questions you might consider:

Service-Oriented Skills:

  1. Can you describe your previous experience as a butler or in a similar service role?
    • Look for candidates with a strong background in luxury service and hospitality.
  2. How do you ensure a high level of personalization and attention to detail in providing service to clients or residents?
    • Assess their commitment to tailored and attentive service.
  3. Can you provide an example of a time when you exceeded a client’s expectations or went above and beyond in your duties as a butler?
    • Evaluate their dedication to exceptional service.

Household Management:

  1. How do you manage household operations, including scheduling, staff coordination, and inventory management?
    • Assess their organizational and managerial skills.
  2. Can you describe your approach to coordinating and overseeing events or special occasions within a household?
    • Evaluate their event planning and coordination abilities.

Communication and Discretion:

  1. How do you communicate effectively with clients, staff, and other household members to ensure smooth operations?
    • Assess their communication skills and ability to maintain confidentiality.
  2. How do you handle sensitive or confidential information within a household, and how do you ensure privacy for the residents?
    • Evaluate their commitment to discretion and confidentiality.

Technical and Practical Skills:

  1. Do you have experience with specific household technologies or security systems?
    • Assess their technical skills relevant to household management.
  2. How do you handle maintenance issues or coordinate with external service providers to ensure the proper functioning of a residence?
    • Evaluate their problem-solving skills and ability to coordinate with external vendors.

Salary Information For

When interviewing candidates for a Butler position, it’s important to assess their service-oriented mindset, attention to detail, and ability to manage household operations seamlessly. Here are some interview questions you might consider:

Service-Oriented Skills:

  1. Can you describe your previous experience as a butler or in a similar service role?
    • Look for candidates with a strong background in luxury service and hospitality.
  2. How do you ensure a high level of personalization and attention to detail in providing service to clients or residents?
    • Assess their commitment to tailored and attentive service.
  3. Can you provide an example of a time when you exceeded a client’s expectations or went above and beyond in your duties as a butler?
    • Evaluate their dedication to exceptional service.

Household Management:

  1. How do you manage household operations, including scheduling, staff coordination, and inventory management?
    • Assess their organizational and managerial skills.
  2. Can you describe your approach to coordinating and overseeing events or special occasions within a household?
    • Evaluate their event planning and coordination abilities.

Communication and Discretion:

  1. How do you communicate effectively with clients, staff, and other household members to ensure smooth operations?
    • Assess their communication skills and ability to maintain confidentiality.
  2. How do you handle sensitive or confidential information within a household, and how do you ensure privacy for the residents?
    • Evaluate their commitment to discretion and confidentiality.

Technical and Practical Skills:

  1. Do you have experience with specific household technologies or security systems?
    • Assess their technical skills relevant to household management.
  2. How do you handle maintenance issues or coordinate with external service providers to ensure the proper functioning of a residence?
    • Evaluate their problem-solving skills and ability to coordinate with external vendors.

Salary Information For Butler Position:

Salaries for Butlers can vary significantly based on factors such as location, the complexity of duties, and the level of experience. As of January 2024, the annual salary for Butlers in the United States could range from $50,000 to $100,000 or more, depending on the specific circumstances.

However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most current information. Keep in mind that specific industries or regions may have different salary ranges, so research based on the relevant context.


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