Suggested Training Schedule For New Housekeeping Employees

As a new housekeeping employee, you will undergo a comprehensive training schedule to ensure that you are fully equipped with the skills and knowledge required to carry out your role effectively. Our training program is designed to provide you with a thorough understanding of our company’s policies, procedures, and standards.

The first phase of the training will cover the basics of housekeeping, including cleaning techniques, handling cleaning equipment and supplies, and identifying and reporting maintenance issues. You will also learn how to interact with guests and handle their requests and complaints.

The second phase of the training will focus on the specific duties and responsibilities of your role, including cleaning guest rooms, public areas, and back-of-house areas, as well as restocking supplies and amenities.

Throughout the training program, you will be paired with an experienced housekeeper who will serve as your mentor and guide. You will also have access to online resources and training materials to assist you in your learning.

A training program is only effective if it meets both your and the trainee’s demands (s). A proposed training regimen is shown below. Read it carefully and make any required adjustments to help you manage your training sessions.

You should give employees at least one day to review any Job Knowledge sections and Job Breakdowns before you plan to address the topic in a training session.

Day 1 – HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... Staff Training ScheduleA schedule is a report which gives supporting details to a property's financial statements.:

Department Orientation Knowledge for All Employees:

• Quality GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Service
•   Bloodborne Pathogens
•   Personal Appearance
•   Emergency Situations
•   Lost and FoundShould guests lost any of their belongings; the housekeeping and security staff would register the n...
•   Recycling Procedures
•   Safe Work Habits
•   ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... on Duty
•   Your Property’s Fact Sheet
•   Employee Policies
•   The Disabilities Act according to the country.
•   The Task List for room attendants

Day 2- Housekeeping Staff Training Schedule:

Review Day 1 (Plan additional training time, if necessary)

Knowledge for All Housekeeping Employees:

• Working as a Team With Co-Workers and Other Departments.
•   Telephone Courtesy.
•   SecuritySecurity is the prevention of theft; fire; and other emergency situations in the workplace..
•   Housekeeping Keys.
•   OSHA (The Occupational Health and SafetySafety is a condition in which persons are safe from injury; hurt; or loss while present in the work... AdministrationAdministration is a management task. Attending to the details of executive affairs.) Regulations or Similar as per the local regulations.
•   Using Cleaning Supplies Correctly and Safely.
•   Maintenance Needs.
•   Special Cleaning Requirements.
•   Housekeeping Inventories.

The Job Breakdowns for Tasks 1-5:

  Task 1 Use Your Room Assignment Sheet.

  Task 2 Get Guest AmenitiesAmenities are the personal toiletry items such as shampoo; toothpaste; mouthwash; and electrical equ... for Assigned Rooms.

  Task 3 Get Cleaning Supplies for Assigned Rooms.

  Task 4 Keep Your Cart and Work Areas Organised.

  Task 5 Enter the GuestroomGuestroom is numbered room in a hotel provided specifically for occupancy by one or more regular or ....

Day 3 – Housekeeping Staff Training Schedule:

Review Day 2 (Plan additional training time, if necessary)

Knowledge for Room Attendants:

• What Is a Room Attendant?
•   Superior Performance Standards.
•   Tip Sharing
•   Unusual Guestroom Situations
•   Deep-Cleaning Assignments
•   Room StatusInformation about current and future availability of guest rooms in a lodging property. Current avai... Codes

The Job Breakdowns for Tasks 6-12:

  Task 6 Prepare the guest for Cleaning

  Task 7 Begin to Clean the Bathroom Task 8 Clean the Tub and Shower Area

  Task 9 Clean the Toilet

  Task 10 Clean the Sink and Vanity Task 11 Clean the Bathroom Floor

  Task 12 Finish Cleaning the Bathroom

Day 4 – Housekeeping Staff Training Schedule:

Review Day 3 (Plan additional training time, if necessary)

The Job Breakdowns for

  Tasks 13-21: Task 13 Clean the Guestroom Closet

  Task 14 Make the Bed

  Task 15 DustDust: To sprinkle lightly with flour; sugar or other substance. the Guest room

  Task 16 Replenish Supplies and Amenities

  Task 17 Clean Windows, Tracks, and Sills

  Task 18 Put Finishing Touches on the Guest room

  Task 19 Vacuum the Guest room and Report the Room Status

  Task 20 Exit the Guest room

  Task 21 Correct Cleaning Problems Found During Inspection.

Day 5 – Housekeeping Staff Training Schedule:

Review Day 4 (Plan additional training time, if necessary)

The Job Breakdowns for Tasks 22-26:

  Task 22 Complete End-of-Shift Duties

  Task 23 Rotate and Flip Mattresses

  Task 24 SetSet: Allowing an item to go from a soft or liquid state to a firmer more solid state. Up or Remove Special Guest Service Equipment

  Task 25 Clean Multi-Room Guest Suites

  Task 26 Provide Evening Turn-Down Service

An employee cleans one complete room while the trainer observes.

Day 6:

• Employee cleans a small number of rooms on his or her own
•   Add more rooms as the employee progresses

Upon completion of the training program, you will be ready to provide guests with the highest level of cleanliness and comfort during their stay. The HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... management should be committed to providing ongoing training and support to ensure that you continue to develop the staff’s skills.