Daily Task list sample for Concierge – Afternoon Shift
Date: ________
Emp Code / Name:___________________
Shift Time:________________
| Time | Tasks | Done |
| 13:00 – 13:30 | Attend Front officeFront office is the communication; accounting; and service center of the hotel Afternoon Briefing and Take Handover from Morning Team | |
| 13:30 – 17:00 | Ensure cleanliness of the luggage room | |
| Ensure Cleanliness of the lobby entrance, portico and driveway. | ||
| Assist arrival & departure guests with luggage. | ||
| Check emails and reply to all emails promptly. | ||
| Familiarize yourself with incoming guests (VIP’s, Regular Guests and any Celebrity). | ||
| Check with Front Office Team for any Room Move. | ||
| Check the concierge log book/transportation/Daily event list/City Happenings. | ||
| Check and verify that all concierge related charges for today have been posted to guest balance. | ||
| Verify that all in-house message and parcels have been delivered. | ||
| Check luggage trolley. | ||
| Assist ReceptionCounter in a hotel that registers guests. team with check in & check out (if necessary). | ||
| Amend and send the “Pre-Arrival” email letter for next 3 days arrivals. | ||
| Provide suggestions for In-house guest and assist with rescheduling bookings upon their request |
| 17:00 – 17:30 | Last follow up with Morning / AM shift | |
| 17:30 – 23:00 | Assist ArrivalThe time that an. guest registers into the hotel. guest with luggage | |
| Standby to direct any visitors to the hotel restaurant, SPAA mineral spring; or a locality or resort hotel near such a spring; to which people resorted for cur..., recreation centre, bar etc. | ||
| Upsell hotel facilities to the guests. | ||
| Follow up any pending request. | ||
| Oversee the main entrance, lobby entrance, portico and driveway cleanliness. | ||
| Coordinate dinner breaks for bell staff. | ||
| Standby to direct any visitors to hotel restaurant and bar. | ||
| Confirm all Arrival / DepartureThe time when the in-house/resident guest leaves the hotel. pickup and drop off requests for the next day. | ||
| Ensure the ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio.../transportation Log BookLocated at the reception in case of the front office containing instructions/information/ happenings... is updated regularly. | ||
| Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities. | ||
| Prepare handover to Overnight Team. | ||
| 23:00 – 23:30 | Attend evening briefing and handover with night team. |
Signature:______________ Verified By: ________________
