Daily Task list sample for Front Office Assistants – Night Shift
Date:________
Emp Code / Name:___________________
| Time | Task | Done |
| 23:00 – 23:30 | Attend Front Office Handover Briefing with Evening Shift and Duty ManagerManager is a person in the hotel operations who is assigned to manage or supervise a group of employ... | |
| Count Cash FloatFloat is the delay in payment from an account after using a credit card or personal check. and take over cash from the evening shift | ||
| Check and log upcoming Wake-Up Calls / Airport pickup / drop Orders | ||
| Familiarize yourself with all pending arrivals | ||
| Check incomplete traces and messages of the day | ||
| Control Room status (dirty, clean, inspected) and house count | ||
| Ensure clean Public Areas | ||
| 23:30– 24:00 | Handling pending arrivals | |
| Check Front officeFront office is the communication; accounting; and service center of the hotel emails | ||
| Check social media guest comments and promptly respond | ||
| 00:00 – 01:30 | Print Rate variance report and check rate applied, statistical codes ( Market, Source etc.) for each in-house guests are correct. | |
| GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Profiles (RegistrationThe formality at arrival of the guest. card complete) | ||
| Guest ledger BalanceBalance is the amount of an account at a point in time. / Deposit due | ||
| Room discrepancy report | ||
| 01:30 – 03:00 | Point Of Sale (POSPoint-of-Sale (POS) Terminal: A cash register with the capability to scan a UPC code with a laser an...) AuditAudit is a verification of accounting procedures and records. & Closing | |
| Collect, check and count F&B report / cashier | ||
| File Guest Bill / Checks | ||
| Conduct patrol in coordination with SecuritySecurity is the prevention of theft; fire; and other emergency situations in the workplace. | ||
| Check Pay Master, Permanent Folios, Group masters | ||
| CashierCashier is a person who processes guest checkouts and guest legal tender and makes change for guests... Check and Closing | ||
| Check all Folios complete | ||
| Check CreditCredit is a decrease in an asset or an increase in a liability; or an amount of money the hotel owes... Cards settlements. | ||
| Proceed settlement (batch close) on EDC machine for CC and EPS | ||
| Check and drop cash payment |
| 03:00 – 04:30 | Night Audit / End of Day Process | |
| Pending Arrivals checked & handled? | ||
| Credit Card settlements checked, Batch closed and All Cash counted, closed and dropped. | ||
| RUN NIGHT AUDIT ! | ||
| Control arrivals of the day, correspondence vs. system | ||
| Allocate room numbers to arrivals of the day | ||
| Print Reports TBA (see backside) | ||
| Create Reports (see backside) | ||
| 04:30 – 05:00 | RebateRebate is an adjustment made to the guest folio (bill). This is always a negative figure and is an a... Travel AgentTravel Agent who receives the commission for the bookings given to the hotel.�A travel agency can ... Commissions | |
| Audit upcoming reservations of the week (every Sunday) | ||
| Updating Social Media Guest Comment Statistic | ||
| 05:30-07:00 | Conduct round town report | |
| Send reports: Daily Business report (DBR), Duty Manager Log, Daily Summary, Credit LimitA limit assigned by the hotel to guest; company or travel agent accounts., No show. | ||
| File reports | ||
| Prepare handover | ||
| 07:00 – 07:30 | Conduct handover with morning Duty Manager and Morning Shift | |
| 07:30– 09:30 | Last follow up with the AM shift |
Signature:______________ Verified By: ________________
