Daily Task List for Front Office Assistant – Afternoon Shift
Date:___________
Emp Code / Name:________________
| Time | Task | Done |
| 13:00 – 14:00 | Attend FO Afternoon Briefing and Handover from Morning Team | |
| Count Cash FloatFloat is the delay in payment from an account after using a credit card or personal check. | ||
| 14:00 – 16:00 | Check stationary and oversee the lobby area and Lounge area | |
| Check Pick-up / Drop off report of the day with concierge | ||
| Ensure cleanliness of the LobbyCommon lounge for all resident and non-resident guests. On most cases the front office or front desk... and Lounge | ||
| Check Room change (Liaise with concierge and DM) | ||
| Check all Room StatusInformation about current and future availability of guest rooms in a lodging property. Current avai... and discrepancy | ||
| Post any manual incidental charges or deposits as per Morning Shift instructions | ||
| Check and Clear Trace / Flag and Messages on (Timely Manner) | ||
| Print / Save “Emergency Report” / Contingency report set at exactly 16:00hrs | ||
| Revise room allocation and assign rooms for any on day pick up | ||
| Handle FO Procedures – Check-In, Check-Out, Currency Exchange, CashierCashier is a person who processes guest checkouts and guest legal tender and makes change for guests... procedures etc. | ||
| Verify guest registration cards and Update profile in the PMS. |
| 17:00 – 17:30 | Last follow up with AM or Morning shift | |
| 17:30 – 22:30 | Check and Clear Trace / Flag (Timely Manner) | |
| Check Emails | ||
| Check on room discrepancy/Refer to DM | ||
| Follow up any refund instructions | ||
| Check next day departure/Clear Folios | ||
| Engage with guest and compile Courtesy Log | ||
| Check RO for next day arrival | ||
| Follow up on supporting documents with reservations | ||
| BlockAn agreed-upon number of rooms set aside for members of a group planning to stay in a hotel. rooms for next day arrival. Refer back to DM for verification | ||
| Modify Registration CardA printed form for a registration record; In most countries; the guest's signature on a registration... | ||
| Prepare Welcome Letter for “Special Occasion” for next day arrivals | ||
| Check Credit LimitA limit assigned by the hotel to guest; company or travel agent accounts. & Post Master/Refer to DM | ||
| 22:30 – 23:30 | Prepare handover with Overnight Team | |
| Cross check all transactions and posting vs JournalJournal is the accounting record summarizing business transactions as they occur prior to posting th... | ||
| All rebates and petty cash to be approved by FOM/AFOM/DM | ||
| Count Float before closure | ||
| Close Cashier and proceed with filing | ||
| Attend evening briefing and handover with Night Team |
Signature:______________ Verified By: ________________
