Front Desk Standard Checklist for GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... DepartureThe time when the in-house/resident guest leaves the hotel.

• Staff was present and visible at the lobby and main entrance, waiting to receive and assist all guests.
• The guest was acknowledged with eye contact and a smile within 10 feet. 
• A polite greeting according to the time of day, the offer of assistance, etc. was made within 5 feet. 
• The guest’s name was used at least one time during the conversation. 
• Guests were assisted in retrieving valet-parked cars or booking taxis. 
• The Car Key VoucherVoucher is a document supporting a business transaction. was verified and returned to the guest.
• The vehicle was returned within 10 minutes.
• The vehicle returned with seats adjusted to their original position, with music settings left untouched, and personal property inside the vehicle undisturbed, windows were closed.
• Luggage was loaded into the vehicle as directed and items were verified with a guest.
• Vehicle doors were opened and closed.
• The staff ensured that guest had directions to their next destination. Verbal and/or written directions are provided when necessary.
• Staff did not congregate or engage in personal conversation with other staff, no horseplay.
• The staff was well-groomed and uniformed, name tag was present.
• Staff did not eat, drink, smoke, or chew gum. 
• The staff member was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
• The speed of service adapted to the environment and the needs of the guest.
• Overall Guest had a fond farewell.