Front Desk Standard Checklist for Guest Departure

  • Staff was present and visible at the lobby and main entrance, waiting to receive and assist all guests.

  • The guest was acknowledged with eye contact and smile within 10 feet.  

  • A polite greeting according to the time of day, offer of assistance, etc. was made within 5 feet.  

  • The guest name was used at least one time during the conversation.  

  • Guests were assisted in retrieving valet parked cars or booking taxis.  

  • Car Key Voucher verified and returned to guest.

  • Vehicle was returned within 10 minutes.

  • Vehicle returned with seats adjustment in original position, with music settings left untouched, and personal property inside the vehicle undisturbed, windows were closed.

  • Luggage was loaded into the vehicle as directed and items were verified with guest.

  • Vehicle doors were opened and closed.

  • Staff ensured that guest had directions to their next destination.  Verbal and/or written directions provided when necessary.

  • Staff did not congregate or engage in personal conversation with other staff, no horseplay.

  • Staff well groomed, uniformed, name tag was present.

  • Staff did not eat, drink, smoke or chew gum. 

  • Staff member was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.

  • The speed of service adapted to the environment and the needs of the guest.

  • Overall Guest had a found farewell.


Since 2012 is helping hoteliers around the world to set up their hotel operations. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. See you around and happy Hoteliering.


Subscribe to our new interactive newsletter. Don’t miss on any posts.

Subscribe Now!
We do not spam!