Service Standard Checklist – Bell Desk – Guest Arrival / Rooming

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Bell Desk Duties and Function Audit Checklist – Guest Arrival

  • Guest acknowledged with eye contact and smile within 10 feet.
  • A polite greeting, offer of assistance, etc. was made within 5 feet.
  • Bell Desk staff obtained and used guest names at least one time.
  • If toured, bell desk staff obtained the key packet and offered to show the guest around the place.
  • During the hotel tour, important information on hotel facilities was pointed out and orientation to food and beverage facilities was provided.
  • Breakfast timing on the coffee shop and other F&B outlet timings were.
  • If a hotel tour was provided, then staff opened the door and explained key usage.
  • A doorstop was used to prop open the door.
  • Bell Desk Staff asked about luggage placement and also offered to hang garment bags.
  • Offered to introduce add-on services like hotel memorable, robes for purchase, shoeshine service, postage service, etc.
  • Pointed out emergency exits and safety features.
  • If available, a bell person offered to fill the ice bucket.
  • Inquired if assistance was needed in making plans to have fun while in the hotel, and offered concierge services, as appropriate.
  • Further assistance was offered.
  • The staff member was the last one to speak (kind comment, etc.) and wish the guest a nice stay at the hotel.
  • Bell person well groomed and uniformed, name tag was present.
  • The speed of service adapted to the environment and the needs of the guest.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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