Bell DeskDesk in the hotel lobby where bell boys are positioned and may be contacted for their services. Duties and Function AuditAudit is a verification of accounting procedures and records. Checklist – GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... ArrivalThe time that an. guest registers into the hotel.
- Guest acknowledged with eye contact and smile within 10 feet.
- A polite greeting, offer of assistance, etc. was made within 5 feet.
- Bell Desk staff obtained and used guest names at least one time.
- If toured, bell desk staff obtained the key packet and offered to show the guest around the place.
- During the hotel tour, important information on hotel facilities was pointed out and orientation to food and beverage facilities was provided.
- Breakfast timing on the coffee shop and other F&B outlet timings were.
- If a hotel tour was provided, then staff opened the door and explained key usage.
- A doorstop was used to prop open the door.
- Bell Desk Staff asked about luggage placement and also offered to hang garment bags.
- Offered to introduce add-on services like hotel memorable, robes for purchase, shoeshine service, postage service, etc.
- Pointed out emergency exits and safety features.
- If available, a bell person offered to fill the ice bucket.
- Inquired if assistance was needed in making plans to have fun while in the hotel, and offered concierge services, as appropriate.
- Further assistance was offered.
- The staff member was the last one to speak (kind comment, etc.) and wish the guest a nice stay at the hotel.
- Bell person well groomed and uniformed, name tag was present.
- The speed of service adapted to the environment and the needs of the guest.
