Front Office Job Description Archives

Reservation – Revenue Manager / Channel Manager Job description

26 December 2023

The Reservation - Revenue Manager / Channel Manager plays a critical role in the hospitality industry. This position involves overseeing the reservations and revenue management process for a hotel or other lodging facility. The Reservation - Revenue Manager / Channel Manager is responsible for ensuring that the hotel is maximizing its revenue potential by managing room rates, inventory, and distribution channels.

Job Description, Duties, Interview Questions and Salary for Hotel Revenue / Channel Manager The Reservation – Revenue Manager / Channel ...

Front Desk – Guest Relation Executive (GRE)

26 December 2023

Job Description, Duties, Interview Questions and Salary for Guest Relation Executive ( GRE ) The Front Desk – Guest Relation ...

Night Manager Job Description

26 December 2023

The role of a Hotel Night Manager is crucial in ensuring the smooth running of a hotel during the night shift. A Hotel Night Manager is responsible for the safety and security of guests, staff and the building itself. They are required to have excellent communication and problem-solving skills as they may be required to deal with unexpected situations during their shift.

Job Description, Duties, Interview Questions and Salary For Hotel Night Manager The role of a Hotel Night Manager is crucial ...

Hotel Operations Manager Job Description

26 December 2023

A Hotel Operations Manager is responsible for overseeing the daily operations of a hotel and ensuring that everything runs smoothly. They are responsible for managing staff, coordinating events, maintaining the hotel's facilities, and ensuring that guests have a positive experience.

Job Description, Duties, Interview Questions and Salary For Hotel Operations Manager A Hotel Operations Manager is responsible for overseeing the ...

Bell Desk – Porter / Bell Boy Job Description

26 December 2023

The role of a Bell Desk Porter or Bell Boy is to provide excellent customer service to guests by assisting with their luggage, providing information about the hotel and local area, and ensuring that guests have a comfortable and enjoyable stay.

Job Description, Duties, Interview Questions and Salary for Bell Boy / Luggage Porter Position The role of a Bell Desk Porter ...

Front Office Supervisor Job Description

26 December 2023

A front office supervisor is a key member of the hospitality industry. They are tasked with managing the front desk and ensuring the smooth operations of the hotel or resort. The role requires excellent communication and organizational skills, as well as the ability to work well under pressure.

Job description For Hotel Front Desk Supervisor A front office supervisor is a key member of the hospitality industry. They ...

Swimming Pool Attendant Job Description

26 December 2023

As a hotel swimming pool attendant, your primary responsibility is to ensure the safety and enjoyment of hotel guests who use the pool. This involves monitoring the pool area, enforcing safety rules, and providing assistance to guests as needed. One of the most important aspects of your job is to maintain a clean and hygienic pool environment. You will need to test the pool water regularly to ensure that it is safe for swimming, and add chemicals as necessary to maintain the proper balance. You will also need to clean the pool area, including the pool deck, lounge chairs, and other pool accessories. In addition to your pool maintenance duties, you will also be responsible for providing excellent customer service to hotel guests. This may involve answering questions about the pool or hotel amenities, providing towels or other supplies, and assisting with any issues that arise. To be successful in this role, you should have excellent communication and interpersonal skills, as well as a strong attention to detail. You should also be comfortable working outdoors in all types of weather, and be able to lift heavy objects such as pool covers and furniture. Overall, the role of a hotel swimming pool attendant is a crucial one, as it helps to ensure that hotel guests have a safe and enjoyable experience during their stay.

Job Description, Duties, Interview Questions and Salary for Hotel Pool Deck Attendant As a hotel swimming pool attendant, your primary ...

Job Description For Customer Service Representative

24 December 2023

A customer service representative is responsible for handling customer inquiries, complaints, and requests. They are the primary point of contact between the customer and the company, and they play a critical role in ensuring customer satisfaction.

Job Description, Duties, Interview Questions and Salary For Customer Service Representative A customer service representative is responsible for handling customer inquiries, ...

Lobby Ambassador Duties and Job Description

24 December 2023

As a Hotel Lobby Ambassador, your primary responsibility is to provide exceptional customer service to guests as they enter and exit the hotel. You will be the first point of contact for guests and must always be polite, friendly, and welcoming. Your duties will include greeting guests, assisting with luggage, providing directions and recommendations for local attractions, and answering any questions guests may have about the hotel or surrounding area. You will also handle guest complaints and ensure that any issues are resolved promptly and to the guest's satisfaction. Additionally, you will be responsible for maintaining the cleanliness and appearance of the lobby area, including the front desk, seating areas, and restrooms. You may also be required to assist with administrative tasks such as checking guests in and out, processing payments, and managing reservations. To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to work flexible hours, as this position may require working evenings, weekends, and holidays. Overall, the Hotel Lobby Ambassador plays a crucial role in ensuring that guests have a positive experience from the moment they enter the hotel. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this may be the perfect job for you.

Job Description, Duties, Interview Questions and Salary for Lobby Ambassador As a Hotel Lobby Ambassador, your primary responsibility is to ...

Reservation Supervisor Job Description

24 December 2023

The Hotel Reservation Supervisor is responsible for managing the reservations department and ensuring that all guests are provided with exceptional customer service. They oversee the reservation process, from booking to check-in and check-out, and handle any issues that may arise during a guest's stay. In addition, the Hotel Reservation Supervisor is responsible for training and managing the reservation team, ensuring that they have all the necessary tools and resources to perform their job duties effectively. They also work closely with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and that the hotel is operating smoothly. Excellent communication and problem-solving skills are a must for this role, as the Hotel Reservation Supervisor will be interacting with guests, staff, and management on a regular basis. They must also be detail-oriented and able to multitask in a fast-paced environment. Overall, the Hotel Reservation Supervisor plays a critical role in ensuring that guests have an enjoyable and comfortable stay at the hotel.

Job Description, Duties, Interview Questions and Salary for Reservation Supervisor Position The Hotel Reservation Supervisor is responsible for managing the ...