SOP – Front Office – Handling Guest Awaiting For Room
How to Handle Guests Awaiting For Room? Handling Guest Awaiting For Room Standard Procedure: Search for vacant dirty Keep monitoring ...
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SOP – Reservations – VIP Reservation Standard Procedure
VIP Reservation Processing Standard Procedure For Hotels Purpose of VIP Reservation Procedure: VIP reservations are processed accurately and marked to ensure ...
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SOP – Front Office – VIP Pre-arrival and Check-In
Pre-arrival and Check-in Procedure For VIP Guest Purpose of the VIP Pre-arrival and Check-in SOP: Head of State, ministers, important ...
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SOP – Front Office – Credit Card Acceptance In Hotel
Credit Card Acceptance Checks and Policy for Hotels 1. Request guest to present credit card. (Check the physical credit card): 2. ...
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SOP – Concierge / Bell Desk – Left Luggage procedure
Left Luggage Procedure By The Bell Desk Staff Purpose of Left Luggage Standard Procedure: At times guest finds it inconvenient and ...
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SOP – Front Office – Processing Credit Card Late Charge
Standard Procedure for Processing Credit Card Late Charges 1. Getting approval Any credit card late charge should be approved by ...
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SOP – Front Office – Open in room Safe/Locker On Request
Opening of In-room Safe/Locker By Front Desk On Request Opening In-room Safe Standard Procedure: 1. Upon receiving the guest’s request to ...
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SOP – Front Office – Generating Reports [Routine Report, Emergency Reports]
Generating Reports At Front Desk [Routine, Emergency Etc.] Generating Routine Reports Standard Procedure: 1. Printing department reports 2. Sorting of ...
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