SOP – Concierge / Travel Desk – Airport Pickup Service
How To Handle Airport Pickup Service by the Concierge or Travel Desk? Purpose of Airport Pickup Service SOP: The Concierge ...
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SOP – Front Office – Handling A Drunken Guest / Intoxicated Guest
How To Handle a Drunk or Intoxicated Guest? Purpose of this SOP: The front office team should be familiar and trained with ...
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SOP – Front Office – Door Service and Greetings
Standard Door Service and Greetings Procedure For Hotel Doorman Purpose of this SOP: The Doorman should be familiar and trained ...
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SOP – Concierge / Bell Desk – Check-In Service
Concierge / Bell Desk Guest Check-in Service Procedure Purpose of this SOP: The first impression that the guest gets from the ...
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SOP – Concierge / Bell Desk – Outgoing Item To Be Held
Standard Procedure For Handling Guest Outgoing Items to Be Held Purpose of this SOP: Upon receiving any items from the ...
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SOP – Concierge / Bell Desk – Incoming Item or Packages Delivery
Standard Procedure For The Concierge / Bell Desk Staff Handling Incoming Item or Packages Delivery Purpose of this SOP: Upon ...
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SOP – Front Office – Handling Guest Awaiting For Room
How to Handle Guests Awaiting For Room? Handling Guest Awaiting For Room Standard Procedure: Search for vacant dirty Keep monitoring ...
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SOP – Reservations – VIP Reservation Standard Procedure
VIP Reservation Processing Standard Procedure For Hotels Purpose of VIP Reservation Procedure: VIP reservations are processed accurately and marked to ensure ...
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SOP – Front Office – VIP Pre-arrival and Check-In
Pre-arrival and Check-in Procedure For VIP Guest Purpose of the VIP Pre-arrival and Check-in SOP: Head of State, ministers, important ...
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SOP – Front Office – Credit Card Acceptance In Hotel
Credit Card Acceptance Checks and Policy for Hotels 1. Request guest to present credit card. (Check the physical credit card): 2. ...
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