Daily Task List for Front Office Assistant - Afternoon Shift 

Date:___________

Emp Code / Name:________________

 Time

 Task

Done

13:00 – 14:00

 Attend FO Afternoon Briefing and Handover from Morning Team

 

 Count Cash Float

 

14:00 – 16:00

 Check stationary and oversee the lobby area and Lounge area

 

 Check Pick-up / Drop off report of the day with concierge

 

 Ensure cleanliness of the Lobby and Lounge

 

 Check Room change (Liaise with concierge and DM)

 

 Check all Room Status and discrepancy

 

 Post any manual incidental charges or deposits  as per Morning Shift  instructions

 

 Check and Clear Trace / Flag and Messages on (Timely Manner)

 

 Print / Save "Emergency Report” / Contingency report set  at exactly 16:00hrs

 

 Revise room allocation and assign rooms for any on day pick up

 

 Handle FO Procedures – Check-In, Check-Out, Currency Exchange, Cashier  procedures etc.

 

 Verify guest registration cards and Update profile in the PMS.

 

 17:00 – 17:30

 Last follow up with AM or Morning shift

 

 17:30 – 22:30

 Check and Clear Trace / Flag (Timely Manner)

 

 Check Emails

 

 Check on room discrepancy/Refer to DM

 

 Follow up any refund instructions

 

 Check next day departure/Clear Folios

 

 Engage with guest and compile Courtesy Log

 

 Check RO for next day arrival

 

 Follow up on supporting documents with reservations

 

 Block rooms for next day arrival. Refer back to DM for verification

 

 Modify Registration Card

 

 Prepare Welcome Letter for “Special Occasion” for next day arrivals

 

 Check Credit Limit & Post Master/Refer to DM

 

 22:30 – 23:30

 Prepare handover with Overnight Team

 

 Cross check all transactions and posting vs Journal

 

 All rebates and petty cash to be approved by FOM/AFOM/DM

 

 Count Float before closure

 

 Close Cashier and proceed with filing

 

 Attend evening briefing and handover with Night Team

 

Signature:______________                                                                             Verified By: ________________

 



Setupmyhotel.com is build to help hoteliers setup their operations. Get sample Stationery, Formats, SOP's, Staff Training Tips, Job Descriptions and more.
See you around and happy Hoteliering..

Newsletter

Subscribe to our newsletter. Don’t miss on any posts.

We do not spam!