Types of Keys used in hotels for effective Key control
2 ) Master Keys
3) Grand Master
4) Emergency Keys
5) Floor Supervisor Key
6) Guest Room Key
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Key operates all rooms serviced by particular room maid or housekeeping staff.
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Important Key Control Procedures:
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Security of keys is essential from the moment they arrive on site.
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Keys should be stored separately and securely.
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No unauthorized person should be allowed access to any key, either to examine or handle it, since a photograph or impression can be taken in few seconds and duplicate subsequently made.
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Keep a log book of all keys signed out.
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Establish protocol for distribution of keys.
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Use keys that do not identify the property’s name, address, logo, or room number.
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Perform an annual key audit
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When keys are lost or stolen, the locks should be changed or rotated to another part of the property.
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Authorized employees should remind guests to return keys at check-out.
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The loss or suspected compromise of a key should be reported immediately and, after due investigation, a decision be made as to whether or not the lock should be changed.
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Place well-secured key return boxes in the lobby, at exit points of the property, and in courtesy vehicles.