Sorting and Marking Guest Laundry
The purpose of this policy is to ensure that all the guest laundry items are to be correctly sorted, tagged, and marked in the respective room no.
Sorting and marking guest laundry is the process of separating the garments based on their type and colour. The purpose of this process is to ensure that the laundry is washed correctly and to avoid any damage or discolouration.
It involves identifying the items that need special care and marking them accordingly. This step is crucial in providing high-quality laundry service to guests.
Standard procedures for Marking GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Laundry:
- Empty the dirty clothing together with the list from one laundry bag.
- Count each item to acquire a total count, which needs to match the number filled by guests on the laundry list.
- Be sure the number of each item filled by the guest is matching your count.
- It often happens in some cases that the house count may not match with the guest count. You can not forward this laundry bag for the marking step.
- Return the whole bag to the guest unprocessed with a written note.
- The same procedure and record must also be maintained if any garment is found with defects before washing like damaged color, fade, and burn mark.
- Fix on marking tape through the Marking machine.
- Clip the attached laundry list on the board.
- SetSet: Allowing an item to go from a soft or liquid state to a firmer more solid state. the number keys to the code you want [Guest Room No.]
- Pair socks with thread.
- All socks are to be marked/tagged at the heel portion.
- The undershirt will be marked just right under the brand label.
- The entire handkerchief is to be marked at the bottom of one corner.
- The shirt is to be marked to put through button holes.
- When marking also note guest instructions, e.g. request for hand wash, hang to dry, searching.
Laundry Training Summary questions:
Q1. What needs to be done in case the guest count in the laundry slip does not match the laundry items inside the bag?
Q2. What needs to be done in case there is damage to clothing?
Q3. How to apply the laundry tags or marking based on different types of clothes.
SOP Number: Housekeeping SOP -34 Department: Housekeeping – Laundry Date Issued: 10-Apr-2021 Time to Train: 20 Minutes
