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SOP Left Luggage Procedure

Left Luggage Procedure By The Bell Desk Staff

SOP Number: Front Office SOP – 70

Department: ConciergeBell Desk

Date Issued: 25-Aug-2019

Time to Train: 20 Minutes

Purpose of Left Luggage Standard Procedure:

At times guest finds it inconvenient and expensive to carry their luggage to a place where they are going for a few days. Guest are expected to check out by the hotels check-out time ie 12 noon even if their fight is in the evening and they find it too expensive to retain the room for an extra day just to keep the luggage.

Most hotels offer the left luggage room facility free of cost but some hotels do charge for it. Left luggage facility may also bring back the guest to stay in your hotel on his next visit.

Left Luggage Standard Procedure:

  • Before accepting the luggage, it is checked whether the guest has settled his bill or not.

  • Check the baggage of the guest if it is properly locked or not.

  • In case the baggage is damaged then the guest must be informed and note for the same must be made in the receipt.

  • Luggage stickers should be pasted on all luggage pieces.

  • A proper receipt must be made, signed by both guest and bell captain and handed over to the guest.

  • Enter the details in the left luggage register with the expected date the luggage will be picked up by the guest.

  • Fill in all details regarding the item on the Long Term Luggage or Storage Form.

  • Keep the luggage in the left luggage room under lock and key.

  • When the guest comes to pick up his luggage pieces from the left luggage room then the following procedure is carried out.

  • The guest is requested to give the receipt.

  • In case the guest has lost the receipts than the guest is requested to sign in the left luggage register.

  • Check the receipt and bring out his luggage pieces from the left luggage room.

  • Make an entry in the left luggage register entering the date luggage pieces delivered.

  • Stick hotels stickers for publicity.

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.