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SOP –Preparation before beginning the shift

SOP Number: FO- 13 ( SOP serial number and department code )

Department: Front Office – General


Time to Train: 30 Minutes

To be Ready Before the shift starts.

Punch in your attendance.

Read the log book :

  1. Look for unusual events or incidents.

  2. Guest Complaints.

  3. Guest pending requests.

  4. Other relevant information’s.

  5. Situations which requires follow-up.

  6. Any hand overs from previous shift.

  • Pending Mails and Couriers to be delivered to the guest.

  • Read the notice board and update directions of the day.

  • Check for Wake up calls, Check DND guests.

  • Check for lobby music.

  • Print the VIP- In-house and Arrival list.

  • Check the airlines crew list, take guest In-House report by Room number.

  • Read the F&B activities, outlets opening and closing timings and Banquet functions for the day.

  • Check all Equipments are working properly or not.

  • Check the Front office stationery.

  • Check today’s Hotel position.

  • Check for Airport pickups for the day.

Training Summary questions:

Q1. Why do we need to read the log book?

Q2. Name two reports which has to be printed?

Q3. What should be done if the Printer is not working at front desk?

Q4. What action to be take if the lobby music is not playing?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.