SOP - Standard Operating Procedure
How to define Standard operating procedures for Hotels | Resorts
A Standard Operating Procedure (SOP) is a set of written instructions that document a routine or repetitive activity followed by a Hotel. SOP helps in maintaining quality and consistency of service and standards in your hotel.
The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product. It is a must that all newly recruited hotel staff should be given training on hotels SOP.
In addition to the above, the hotels training or HR department should maintain and document department wise. Below sample SOP formats which will help you to create and document SOP for your hotel.
Front Office
Sample Front Office SOP / Standard Operating Procedures.
Sales and Marketing
Sample Sales and Marketing SOP / Standard Operating Procedures.
Housekeeping
Sample Housekeeping SOP / Standard Operating Procedures.
Kitchen / F&B Production
Kitchen SOP / Food & Beverage Production
Food and Beverage Service
Sample Food and Beverage Service SOP / Standard Operating Procedures.
Banquet
Sample Banquet SOP / Standard Operating Procedures.
Engineering and Maintenance
Sample Engineering and Maintenance SOP / Standard Operating Procedures.
Room Service & BAR
Sample Room Service (IRD) & BAR SOP / Standard Operating Procedures..
