SOP – Engineering – Checklist – Guest Room Preventive Maintenance

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Guest Room Preventive Maintenance

Preventive maintenance is essential in ensuring that hotel guest rooms are always in top condition. It involves regular inspections, repairs, and replacements of various components and systems within the room. This includes checking the HVAC system, plumbing, electrical, and lighting systems, as well as the furniture and fixtures.

Regular preventive maintenance not only ensures the comfort and safety of guests but also helps to prevent costly repairs and downtime in the future. It also helps to maintain the overall appearance and cleanliness of the room, making it more attractive to potential guests.

Hotel staff should follow a comprehensive preventive maintenance schedule to ensure that every room is inspected and maintained on a regular basis. This should include a checklist of tasks to be completed, such as changing air filters, checking for leaks, replacing light bulbs, and cleaning carpets and upholstery.

Guest Room Preventive Maintenance Checklist and Procedure:

  • To ensure excellent and consistent function and quality of all guest rooms.
  •  Preventive measures must be developed to detect and correct any maintenance issues before a guest makes contact with the hotel.
  •  The rooms’ preventative maintenance will ensure each room is serviced at least twice in a calendar year.
  •  A recap form will be placed at the beginning of the binder listing all rooms and indicating the dates of all preventative maintenance performed.

TV’s, Set-top box:

  • TV – Check TV channels and Audio output.
  •  TV – Fine-tune if required.
  •  TV – Check the Remote and replace the battery if required.
  •  TV – Set-top box connector to be checked and replaced if required.
  •  TV – Check the wall mount.
  •  TV – Check input like HDMI, USB, etc.

Radio and Mobile or Tablet Docks:

  • Radio – Check Time and Adjust if required.
  •  Radio – Fine tune if required.
  •  Docks – Check iPad and iPhone docks.
  •  Docks – Check if charging is working.
  •  Docks – Check Sound output after docking.

Home Theatre and DVD Players:

  • Home Theatre – Check Sound output.
  •  Home Theatre – Check the Remote and replace the battery if required.
  •  Home Theatre – Check all Speakers.
  •  DVD / CD Player – Check the connection to the TV.
  •  DVD / CD Player – Check the Remote and replace the battery if required.
  •  DVD / CD Player – Test Playing DVD / CD

Air Conditioning – A/C:

  • A/C Unit (check operation and correct position)
  •  Check leaks under A/C units, doors, weather stripping, etc.
  •  Thermostat (secure and functioning).
  •  Check the A/C Remote and replace the battery if required.
  •  Filters and Grilles (clean).
  •  Condensate water drain (clean).
  •  Blower fan (check & secure).
  •  Switches (check operation).
  •  Check the plug & receptacle for a tight fit.

Switches and Lamps:

  • Outlet Wall plates should match the wall color, inspected, cleaned, and secured.
  •  Switches should match wall Colour replacement if required.
  •  Receptacles are replaced if required.
  •  Lamp sockets should be tightened if required.
  •  Lampshades are replaced if damaged.
  •  Bulbs / LED Lights – All bulbs are to be checked and replaced if necessary.
  •  Plug points check working condition and replace as necessary.


  • Dialings Tests.
  •  Dialings Instruction
  •  Message light test.
  •  Voice Mailbox test.


  • Drawer handles & knobs to check.
  •  Drawer guides lubricate if necessary.
  •  Check for stains on furniture.
  •  Springs on chairs and sofa to be checked.
  •  Tabletops check and repair small defects.
  •  Headboards are checked and secured properly if loosened.
  •  Wheels check and secure systems.
  •  Nightstands checked and secured.
  •  Coat racks check paint and if loose then replace with new one.

Wall, Fixtures and Ceiling:

  • Carpet check.
  •  Baseboards check.
  •  Fixtures and paintings check.
  •  Ceiling – Check for cracks, peeling paint, etc.
  •  Ceiling – Check the Smoke Detector and replace it if required.
  •  Walls – Check the paint on the walls.

Remarks by the Technician:



By prioritizing preventive maintenance in hotel guest rooms, hotel owners and managers can ensure that their guests have a comfortable and enjoyable stay, while also protecting their investment and reputation.

Training Summary Questions:

  1. What is the importance of preventive maintenance in hotel guest rooms according to the SOP?
  2. What are some of the components and systems that are included in the preventive maintenance checklist for guest rooms?
  3. How often should preventive maintenance be performed on each guest room according to the SOP?
  4. What information should be included in the recap form placed at the beginning of the maintenance binder?
  5. What are the specific tasks and checks listed in the SOP for TV, radio, mobile docks, home theatre, and DVD players?
  6. What are the key areas to check during preventive maintenance for the air conditioning (A/C) system?
  7. What are the tasks related to switches, lamps, telephones, and furniture that are mentioned in the SOP?
  8. What are the areas related to walls, fixtures, and ceilings that are included in the preventive maintenance checklist?
  9. Why is it important for technicians to provide remarks and signatures after completing preventive maintenance tasks in guest rooms?
  10. How does prioritizing preventive maintenance benefit hotel owners, managers, and guests according to the SOP?
SOP Number: Hotel Engineering SOP – 23
Department: Engineering and Maintenance
Date Issued: 26–Mar-2018
Time to Train: 30 Minutes
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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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