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Daily Task list sample for Concierge - Morning Shift

Date: ________

Emp Code / Name:___________________

Shift Time:________________




07:00 – 07:30

Attend FO Morning Briefing and Handover from Overnight Team / Night Shift.


Ensure with Bell Desk Team that magazines & Newspapers have arrived.


07:30 – 10:30

Ensure Cleanliness of the lobby entrance, portico and driveway.


Print daily report (In-house Report/Airport Pickup and Drop off / Arrival Report/ Departure Report/ VIP In-house, Arrivals and Departures).


Check the Luggage Room/Cross check with the Left luggage log book.


Control the concierge log book/transportation/Daily event list/City Happenings.


Check the Departure and Arrival Report.


Prepare the paging board for all guest arrivals with airport pcikup request.


Pick up luggage when needed.


Check emails.


Check stationary.


Check today’s parcel (Hold for Collection, Hold for Arrival).


Check early arrivals.


Prepare Welcome Letter and Welcome Kit for Arrivals.


Check  & Clear concierge Traces/Actionable Items in PMS a timely and regular manner.


Familiarize yourself with incoming guests (VIP's, Regular Guests and any Celebrity).


Constantly monitor the Airport or City shuttle bus, assuring that the bus is arriving/departing according to schedule.


Acknowledge the events of the day (inside & outside the hotel).



10:30 – 13:00

Assist all departure guest with transportation arrangement.


Assist guest with any air ticket related query.


Check for any late departure.


Provide suggestions for In-house guests and assist with rescheduling bookings upon their request.


Amend and send the “Pre-Arrival” email letter for next 3 days arrivals.


Maintain Cleanliness of the lobby entrance, portico and driveway.


Assist Bell Boys with check in & check out (if necessary).


Follow up any pending request from guests.


Upsell hotel facilities as and when appropriate.


Prepare handover to Afternoon Team.


13:00 – 14:00

Attend Afternoon briefing and handover for afternoon team.


14:00 - 17:00

Standby to direct any visitors to the hotel restaurant, SPA, recreation centre, bar etc.


Update the guests Profile details in the PMS/Hotel Software


Assist arrival guest with luggage.


Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities.


17:00 – 17:30

Last follow up with PM/Evening shift



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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.