Daily Task list sample for Concierge - Morning Shift
Date: ________
Emp Code / Name:___________________
Shift Time:________________
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Time |
Tasks |
Done |
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07:00 – 07:30 |
Attend FO Morning Briefing and Handover from Overnight Team / Night Shift. |
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Ensure with Bell Desk Team that magazines & Newspapers have arrived. |
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07:30 – 10:30 |
Ensure Cleanliness of the lobby entrance, portico and driveway. |
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Print daily report (In-house Report/Airport Pickup and Drop off / Arrival Report/ Departure Report/ VIP In-house, Arrivals and Departures). |
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Check the Luggage Room/Cross check with the Left luggage log book. |
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Control the concierge log book/transportation/Daily event list/City Happenings. |
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Check the Departure and Arrival Report. |
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Prepare the paging board for all guest arrivals with airport pcikup request. |
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Pick up luggage when needed. |
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Check emails. |
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Check stationary. |
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Check today’s parcel (Hold for Collection, Hold for Arrival). |
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Check early arrivals. |
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Prepare Welcome Letter and Welcome Kit for Arrivals. |
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Check & Clear concierge Traces/Actionable Items in PMS a timely and regular manner. |
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Familiarize yourself with incoming guests (VIP's, Regular Guests and any Celebrity). |
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Constantly monitor the Airport or City shuttle bus, assuring that the bus is arriving/departing according to schedule. |
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Acknowledge the events of the day (inside & outside the hotel). |
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10:30 – 13:00 |
Assist all departure guest with transportation arrangement. |
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Assist guest with any air ticket related query. |
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Check for any late departure. |
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Provide suggestions for In-house guests and assist with rescheduling bookings upon their request. |
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Amend and send the “Pre-Arrival” email letter for next 3 days arrivals. |
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Maintain Cleanliness of the lobby entrance, portico and driveway. |
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Assist Bell Boys with check in & check out (if necessary). |
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Follow up any pending request from guests. |
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Upsell hotel facilities as and when appropriate. |
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Prepare handover to Afternoon Team. |
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13:00 – 14:00 |
Attend Afternoon briefing and handover for afternoon team. |
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14:00 - 17:00 |
Standby to direct any visitors to the hotel restaurant, SPA, recreation centre, bar etc. |
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Update the guests Profile details in the PMS/Hotel Software |
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Assist arrival guest with luggage. |
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Patrol hotel premise on a regular basis report to the Engineering for any defects or irregularities. |
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17:00 – 17:30 |
Last follow up with PM/Evening shift |
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Signature:______________ Verified By: ________________
