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Standard Verbiage For Hotel Front Office Staffs

Welcoming Guest / While Check-in

Good morning/afternoon/evening (Sir / Madam / Guest Name (Mr. Bond) )! 

Welcome to (Hotel Name).

Welcome back Mr. David! How was your day?

It is so nice to see you again!

It is a pleasure to have you with us. / It is always a pleasure to have you with us Mrs. Jackson.

Good (morning/afternoon/evening) Mr.George, I am “Sandy”. let me know if anything you might need.

To Start a Casual Conversation:

Good morning/afternoon/evening Mr. George, How did you spend the day?

What did you discover in (mention city / any attraction near the hotel)today?

Did you have a fun day? 

How do you feel about (mention city name)?

I am “Sandy”. let me know if anything you might need.

Also Read: Front office Telephone Verbiage

While Fond Farewell / While Check-out:

Thank you very much for staying with us! See you again soon! 

Mr. Sandy, Have a safe trip and do keep in touch.

When you have time, please share your experience about the hotel with other travellers on Trip Advisor. 

We hope to see you again, soon.

Have a pleasant (afternoon / evening).

 
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Augustine

Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.