Daily Task list sample for Telephone Operator - General Shift
Date:________
Emp Code / Name:___________________
|
Time |
Task |
Done |
|
09:00 – 09:30 |
Read the Front office log book and Operator Log book |
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Prepare task list of FO working |
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09:30 – 13:00
|
Test that the switchboard and hotel lines are working correctly |
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Ensure the PBX system is in working order and call charges are getting captured on to the hotel PMS |
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Check Wakeup call log book and update to the PMS or switchboard if required. |
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Progress with all pending morning wake up calls. |
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Handle all Outgoing and incoming call within three rings. |
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Check Stationary (Print allowance Voucher when needed) |
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Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion. |
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Constantly liaise with Concierge and Reception |
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Attend all incoming and outgoing calls |
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If needed Assist the front office team / Reception staff during peak hours / group check-in. |
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Update Guest profile as reference from each enquiry / calls |
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Forward calls to Duty Manager / Asst. Front office Manager / Supervisor for any on day inquiries (Availability & Rate) |
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Prepare Afternoon Meeting |
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13:00 – 13:30 |
Attend FO Afternoon Meeting |
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Coordinate between Housekeeping supervisor and Room Attendant |
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Check Email and forward to respective departments |
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Ensure all internal department messages and guest messages are efficiently handled |
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Update the Operator log book accordingly |
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Update directory information in the PMS |
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Compile tomorrow’s morning call record and file |
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Update the rebate / Allowance log book |
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Scan the rebate forms & supporting doc of the day/hard copy in NM Tray |
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19:00 – 19:30 |
Last Follow up with PM Team |
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Signature:______________ Verified By: ________________
