Daily Task list sample for Telephone Operator - General Shift

 Time

 Task

Done

  09:00 – 09:30

 Read the Front office log book and Operator Log book

 Prepare task list of FO working

 09:30 – 13:00

 Test that the switchboard and hotel lines are working correctly

 Ensure the PBX system is in working order and call charges are getting captured on to the hotel  PMS

 Check Wakeup call log book and update to the PMS or switchboard if required.

 Progress with all pending morning wake up calls.

 Handle all Outgoing and incoming call within three rings.

 Check Stationary (Print allowance Voucher when needed)

 Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion.

 Constantly liaise with Concierge and Reception

 Attend all incoming and outgoing calls

 If needed Assist the front office team / Reception staff during peak hours / group check-in.

 Update Guest profile as reference from each enquiry / calls

 Forward calls to Duty Manager / Asst. Front office Manager / Supervisor  for any on day inquiries (Availability & Rate)

 Prepare Afternoon Meeting

 13:00 – 13:30

 Attend FO Afternoon Meeting

 Coordinate between Housekeeping supervisor and Room Attendant

 Check Email and forward to respective departments

 Ensure all internal department messages and guest messages are efficiently handled

 Update the Operator log book accordingly

 Update directory information in the PMS

 Compile tomorrow’s morning call record and file

 Update the rebate / Allowance log book

 Scan the rebate forms & supporting doc of the day/hard copy in NM Tray

 19:00 – 19:30

 Last Follow up with PM Team