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Daily Task list sample for Telephone Operator - General Shift


Emp Code / Name:___________________




  09:00 – 09:30

 Read the Front office log book and Operator Log book


 Prepare task list of FO working


 09:30 – 13:00


 Test that the switchboard and hotel lines are working correctly


 Ensure the PBX system is in working order and call charges are getting captured on to the hotel  PMS


 Check Wakeup call log book and update to the PMS or switchboard if required.


 Progress with all pending morning wake up calls.


 Handle all Outgoing and incoming call within three rings.


 Check Stationary (Print allowance Voucher when needed)


 Monitor incoming Fax and send them to guest rooms or other departments on a timely fashion.


 Constantly liaise with Concierge and Reception


 Attend all incoming and outgoing calls


 If needed Assist the front office team / Reception staff during peak hours / group check-in.


 Update Guest profile as reference from each enquiry / calls


 Forward calls to Duty Manager / Asst. Front office Manager / Supervisor  for any on day inquiries (Availability & Rate)


 Prepare Afternoon Meeting


 13:00 – 13:30

 Attend FO Afternoon Meeting



 Coordinate between Housekeeping supervisor and Room Attendant


 Check Email and forward to respective departments


 Ensure all internal department messages and guest messages are efficiently handled


 Update the Operator log book accordingly


 Update directory information in the PMS


 Compile tomorrow’s morning call record and file


 Update the rebate / Allowance log book


 Scan the rebate forms & supporting doc of the day/hard copy in NM Tray


 19:00 – 19:30

 Last Follow up with PM Team


Signature:______________                                                              Verified By: ________________

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.