Front Office Staff Rules and Regulations
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Arrive in time, inspired and motivated.
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Dress up properly and maintain high grooming standards.
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Smile naturally on stage and backstage.
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Be proactive and motivate each other.
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There is no mine, everything is ours.
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Even if smoking is not good for you, you are only allowed to smoke in the designated staff area. (As per hotel policy)
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After smoking, please consider our guests and colleagues, wash your hands & take a mouthwash or mint.
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Breaks are important but don’t take extensive ones.
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Never Ever leave your Desk unattended.
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Always communicate your position with your team mates.
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Keep your eyes open, observe and check our environment permanently.
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Report any irregularity.
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It’s your responsibility to keep our hotel clean, maintained and stylish.
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Every guest is a VIP.
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Never say I don’t know or/and it’s not my job, always offer an alternative.
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Chewing doesn’t look good on you.
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Don’t lean on the wall, the wall can stand by himself.
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Keep your mobile on silent mode and do not speak on mobile in the guest areas.
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Don’t hide your mistake, Instead learn from it.
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Do not disclose guest details: like profiles, C.C No. and current guest balance outside the hotel.
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Dispose (by shredding) any outdated internal or guest documents after a specific period of time.
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Never say out the guest room number, instead point out the room number displayed on the key card or indicate which floor they will be allocated on.
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Always confirm guest detail discreetly before renewing loss guest key.
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Be cautious with money.