Front Office Staff Rules and Regulations

• Arrive in time, inspired and motivated.

• Dress up properly and maintain high grooming standards.

• Smile naturally on stage and backstage.

• Be proactive and motivate each other.

• There is no mine, everything is ours.

• Even if smoking is not good for you, you are only allowed to smoke in the designated staff area. (As per hotel policy)

• After smoking, please consider our guests and colleagues, wash your hands & take a mouthwash or mint.

• Breaks are important but don’t take extensive ones.

• Never Ever leave your Desk unattended.

• Always communicate your position with your team mates.

• Keep your eyes open, observe and check our environment permanently.

• Report any irregularity.

• It’s your responsibility to keep our hotel clean, maintained and stylish.

• Every guest is a VIP.

• Never say I don’t know or/and it’s not my job, always offer an alternative.

• Chewing doesn’t look good on you.

• Don’t lean on the wall, the wall can stand by himself.

• Keep your mobile on silent mode and do not speak on mobile in the guest areas.

• Don’t hide your mistake, Instead learn from it.

• Do not disclose guest details: like profiles, C.C No. and current guest balance outside the hotel.

• Dispose (by shredding) any outdated internal or guest documents after a specific period of time.

• Mask guest Credit Card no. when implying on emails.

• Never say out the guest room number, instead point out the room number displayed on the key card or indicate which floor they will be allocated on.

• Always confirm guest detail discreetly before renewing loss guest key. 

• Be cautious with money.