Sample Standard Telephone Welcome Greetings Used in Hotels

Sample telephone script 1

Hotel staff:

"Good Morning - thank you for calling Setupmyhotel (mention your hotels name), how may I direct your call? "

Guest:

"I need to speak to someone from room reservation"

Hotel Staff:

“Reservations (Reconfirm the department), Connecting your call”


Sample telephone script 2

Hotel Staff:

“ Good Evening – thank you for calling The Coloud9 Hotel & SPA ( mention hotel name) my name is Sandy ( Mention staff attending the call) how may I assist you ?”

Guest:

“I need to speak to the Travel Desk”

Hotel Staff:

“Certainly Sir, allow me a movement while I connect your call”


Sample telephone script 3

Hotel Staff:

“Thank you for calling The Cloud hotel (mention your hotel name)

Guest:

“I need to make a reservation for dinner at your coffee shop”

Hotel Staff:

“Transferring your call with pleasure”


Sample telephone script 4

Hotel Staff:

“Welcome to Hotel Paradise (mention your hotel name), How may I assist you?”

Guest:

“Can you connect to your cake shop?”

Hotel Staff:

“Please be on the call while I transfer the call”


Sample telephone script 5

Hotel Staff:

“Good evening Grand Hotel (mention your hotel name), How may I help you?”

Guest:

“I need to book a room at your hotel”

Hotel Staff:

“Sure, allow me to transfer your call to our Reservations department”


Sample telephone script 6

Hotel Staff:

“Hi, Hotel Lime light palace (mention your hotel name) this is David, how may I Assist you?”

Guest:

“I need to speak to someone from the Reservations”

Hotel Staff:

“Certainly, I will connect you to the reservations”


Sample telephone script 7

Hotel Staff:

“Namaste / Vanakam! ( Wish according to your regional greetings) thank you for calling Hotel Plaza ( mention your hotel name), How may I help you?”

Guest:

“I need to speak to someone from the Reservations”

Hotel Staff:

“Transferring your call with pleasure”


Sample telephone script 8

Hotel Staff:

“Thanks for Calling Hotel Cube (mention your hotel name), this is Erica speaking how may I assist you?”

Guest:

“Can I Speak to someone from the  Front desk?”

Hotel Staff:

“Front Desk, Kindly hold while I transfer the call to our Front Desk”




Setupmyhotel.com is build to help hoteliers setup their operations. Get sample Stationery, Formats, SOP's, Staff Training Tips, Job Descriptions and more.
See you around and happy Hoteliering..

Newsletter

Subscribe to our newsletter. Don’t miss on any posts.

We do not spam!