Standard Telephone Greetings Used in Hotels
Sample telephone script 1
HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... staff:
“Good Morning – thank you for calling Setupmyhotel (mention your hotel’s name), how may I direct your call? “
GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A...:
“I need to speak to someone from room reservation”
Hotel Staff:
“Reservations (Reconfirm the department), Connecting your call”
Sample telephone script 2
Hotel Staff:
“ Good Evening – thank you for calling The Coloud9 Hotel & SPAA mineral spring; or a locality or resort hotel near such a spring; to which people resorted for cur... ( mention hotel name) my name is Sandy ( Mention staff attending the call) how may I assist you ?”
Guest:
“I need to speak to the Travel DeskTransportation personnel - person who provide transportation services for guests.”
Hotel Staff:
“Certainly Sir, allow me a movement while I connect your call”
Sample telephone script 3
Hotel Staff:
“Thank you for calling The Cloud Hotel (mention your hotel name)
Guest:
“I need to make a reservation for dinner at your coffee shop”
Hotel Staff:
“Transferring your call with pleasure”
Sample telephone script 4
Hotel Staff:
“Welcome to Hotel Paradise (mention your hotel name), How may I assist you?”
Guest:
“Can you connect to your cake shop?”
Hotel Staff:
“Please be on the call while I transfer the call”
Sample telephone script 5
Hotel Staff:
“Good evening Grand Hotel (mention your hotel name), How may I help you?”
Guest:
“I need to book a room at your hotel”
Hotel Staff:
“Sure, allow me to transfer your call to our Reservations department”
Sample telephone script 6
Hotel Staff:
“Hi, Hotel Lime Light Palace (mention your hotel name) this is David, how may I Assist you?”
Guest:
“I need to speak to someone from the Reservations”
Hotel Staff:
“Certainly, I will connect you to the reservations”
Sample telephone script 7
Hotel Staff:
“Namaste / Vanakam! ( Wish according to your regional greetings) thank you for calling Hotel Plaza ( mention your hotel name), How may I help you?”
Guest:
“I need to speak to someone from the Reservations”
Hotel Staff:
“Transferring your call with pleasure”
Sample telephone script 8
Hotel Staff:
“Thanks for Calling Hotel Cube (mention your hotel name), this is Erica speaking how may I assist you?”
Guest:
“Can I Speak to someone from the Front desk?”
Hotel Staff:
“Front Desk, Kindly hold while I transfer the call to our Front Desk”
