SOP – Concierge / Bell Desk – Booking Requests and Procedure
Handling Different Booking requests and procedures at the Concierge Transportation Booking requests: Excursion or Tour Booking procedure: In-House Facilities or ...
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Sample Standard Telephone welcome greetings used in Hotels
Standard Telephone Greetings Used in Hotels Sample telephone script 1 Hotel staff: “Good Morning – thank you for calling Setupmyhotel ...
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SOP – Concierge / Travel Desk – Car or Limousine Transfer for Departure Guests
Procedure For Departure Guest Car Transfer or Limousine Transfer Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...
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SOP – Concierge / Travel Desk – Flight Reconfirmation Procedure
Flight Reconfirmation Procedure For Hotel Guests Purpose of Flight Reconfirmation SOP: The Front Office / Travel Desk / Concierge team should know the ...
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SOP – Concierge / Travel Desk – Flight Ticket Booking Procedure
Flight Ticket Booking Procedure For Hotel Guests Purpose of Flight Ticket Booking SOP: The Front Office / Travel Desk / Concierge team should know ...
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SOP – Front Office – Handling A Drunken Guest / Intoxicated Guest
How To Handle a Drunk or Intoxicated Guest? Purpose of this SOP: The front office team should be familiar and trained with ...
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SOP – Concierge / Bell Desk – Check-In Service
Concierge / Bell Desk Guest Check-in Service Procedure Purpose of this SOP: The first impression that the guest gets from the ...
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SOP – Concierge / Bell Desk – Outgoing Item To Be Held
Standard Procedure For Handling Guest Outgoing Items to Be Held Purpose of this SOP: Upon receiving any items from the ...
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SOP – Concierge / Bell Desk – Incoming Item or Packages Delivery
Standard Procedure For The Concierge / Bell Desk Staff Handling Incoming Item or Packages Delivery Purpose of this SOP: Upon ...
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SOP – Front Office – Handling Guest Awaiting For Room
How to Handle Guests Awaiting For Room? Handling Guest Awaiting For Room Standard Procedure: Search for vacant dirty Keep monitoring ...
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