SOP – Front Office – Staff Grooming And Hygiene
GROOMING AND HYGIENE STANDARDS FOR FRONT DESK STAFF Guest Expectation: I expect a high level of personal grooming and hygiene ...
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SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
Standard Procedure For Releasing Tentative and non-guaranteed bookings SOP Number: Front Office SOP - 21 Department: Front Office - Reservation ...
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SOP – Front Office – How to Handle Wakeup Calls
Standard Procedure For Handling Wake-up Calls for Hotel Guests It is very important to handle wake-up calls accurately and promptly ...
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SOP – Front Office – How to conduct Operation Audit
Procedure To Conduct Operation Audit in Front Office General audit Procedure For the Front Office: 1) Check special procedures in ...
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SOP – Front Office – Handling Group Check-in
Handling Group Check-in in Front Office On Check-in / Arrival Date: 1) Always designate a Group Coordinator from the Front ...
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SOP – Front Office – Handling Groups – Pre arrival
Handling Groups in Hotel Front Office – Pre-Arrival Purpose: The front office team has to be prepared to receive a ...
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SOP – Front Office – How to conduct Briefing
How to Conduct Daily Briefings in Front Office Purpose: Hotel Front office staff needs daily briefings so they know what’s ...
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SOP – Front Office – How to check guest car before pick-up
How to Check the guest’s car before pick-up? Check Grooming & Personal Hygiene of Drivers: Check for Driver and Vehicle ...
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SOP – Front Office – How to walk a guest to another hotel
Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...
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SOP – Concierge / Bell Desk – Guest luggage handling procedure
Hotel Guest luggage handling procedure Luggage Handling On Guest Arrival: On Guest Departure: Luggage Storage Room: a) Fragile Items b) ...
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