Front Desk Archives

SOP – Front Office – How to walk a guest to another hotel

7 October 2023

Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...

SOP – Concierge / Bell Desk – Guest luggage handling procedure

7 October 2023

Hotel Guest luggage handling procedure Luggage Handling On Guest Arrival: On Guest Departure: Luggage Storage Room: a) Fragile Items b) ...

SOP – Concierge / Bell Desk – Booking Requests and Procedure

7 October 2023

Handling Different Booking requests and procedures at the Concierge Transportation Booking requests: Excursion or Tour Booking procedure: In-House Facilities or ...

Bell Desk – Daily Luggage Movement Register

7 October 2023

Bell Desk – Daily Luggage Movement Register Sample Format The daily luggage movement register/sheet is used to track the baggage ...

SOP – Front Office – Handling Check-in and Check-out for Guests with Disabilities

7 October 2023

SOP - Front Office - Handling Disabled Guest Check-in and Check-out

Handling Check-in and Check-out for Guests With Disabilities Special Treatment While Check-in or Check-out for Guests With Disabilities: Training Summary ...

SOP – Concierge / Travel Desk – Car or Limousine Transfer for Departure Guests

29 September 2023

Procedure For Departure Guest Car Transfer or Limousine Transfer Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...

SOP – Concierge / Travel Desk – Flight Ticket Booking Procedure

29 September 2023

Flight Ticket Booking Procedure Concierge Travel Desk SOP

Flight Ticket Booking Procedure For Hotel Guests Purpose of Flight Ticket Booking SOP: The Front Office / Travel Desk / Concierge team should know ...