SOP – Front Office – Do’s and Don’ts
Do’s and Don’ts in Front Office Training Summary questions: Q1. Why it is required to address guests and teammates by ...
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SOP – Front Office – Guest Registration and Check in Process
Guest Registration and Check-in Process The objective of the Guest Registration and Check-in process: After a guest arrives at the ...
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SOP – Front Office – FO Assistant / Executive – Taking over a shift
Front Office Assistant / Executive – Taking over a shift Objective: Effective front-office communication involves the use of log books, ...
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SOP – Front Office – Preparation before beginning the shift
Preparation Before Beginning the Shift 1) To be Ready Before the shift starts. 2) Punch in your attendance 3) Read ...
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SOP – Front Office – Allocating Guest Room, Upgrade and Downgrade
Procedure For Allocating Guest Rooms, Upgrade and Downgrade Rooms 1) Familiarize with the room type in the hotel Memorize the ...
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SOP – Reservations – How to Turnaway Reservation in hotels
How to Turnaway Reservation in Hotels? At some times a reservation request must be denied or not processed because the ...
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SOP – Reservations – How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – Staff Grooming And Hygiene
GROOMING AND HYGIENE STANDARDS FOR FRONT DESK STAFF Guest Expectation: I expect a high level of personal grooming and hygiene ...
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SOP – Reservations – Amending or Modifying Reservations
Procedure For Amending or Modifying Reservations Training Summary questions: Q1. What are all the details to note down when a ...
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SOP – Front Office – How to Handle Wakeup Calls
Standard Procedure For Handling Wake-up Calls for Hotel Guests It is very important to handle wake-up calls accurately and promptly ...
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