General Manager / Hotel Manager Job Description

A General Manager or Hotel Manager is responsible for overseeing the daily operations of a hotel or resort property. This can include managing staff, overseeing finances, ensuring guest satisfaction, and maintaining the overall appearance and functionality of the property. Some key responsibilities of a General Manager or Hotel Manager may include creating budgets, forecasting revenue, and managing expenses. They are also responsible for hiring and training staff, as well as scheduling and overseeing their work. In addition to managing staff and finances, a General Manager or Hotel Manager must also prioritize guest satisfaction. This can include responding to guest complaints, ensuring that rooms and common areas are clean and well-maintained, and making sure that guests have access to all necessary amenities and services. Overall, a General Manager or Hotel Manager must be a skilled leader with strong communication and organizational skills, as well as the ability to multitask and prioritize effectively. They must also have a deep understanding of the hospitality industry and a commitment to providing excellent service to guests.
Job Description, Duties, Interview Questions and Salary For Hotel General Manager A General Manager or Hotel Manager is responsible for ...
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Manager On Duty (MOD) Report / Night Manager Checklist

MOD Report
Sample Manager On Duty Report Or Night Manager Checklist The manager on Duty or the Night manager is primarily responsible for ...
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Incident Report Format For Guest – Hotels | Front Office

An incident report is a crucial document used to record details of any unexpected event or occurrence at a hotel. It helps in documenting facts, describing the incident, and outlining the actions taken to address the situation. Here's a basic incident report format tailored for hotel use:
Sample Guest Incident Report Format – Hotel | Front Office An incident report is a crucial document used to record ...
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Front Office – Guest Complaint Action Form

The Front Office - Guest Complaint Action Form is a tool used by hotels to address any concerns or complaints raised by their guests. This form helps the hotel staff to document the issue reported by the guest, including the date, time, and location of the incident, as well as the name and room number of the guest. The form also asks for a detailed description of the complaint and the steps taken by the staff to resolve it. This information is useful for the hotel management to identify any recurring issues that may need attention and to ensure that the hotel staff is properly trained to handle guest complaints. The Front Office - Guest Complaint Action Form is an essential part of the hotel's customer service strategy. By addressing guest complaints promptly and effectively, the hotel can maintain a positive reputation and ensure that its guests have a pleasant and memorable stay.
The Front Office – Guest Complaint Action Form is a tool used by hotels to address any concerns or complaints ...
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Management – Steps To Take When A Guest Complains Of Foodborne Illness

Handling Guest Complains of Food Poisoning
Hotel Management’s Steps to Take When Handling Guest Complains of Food Poisoning The Hotel Management should have a plan for ...
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SOP – Sales and Marketing – Response To Customers

As a sales and marketing team, it is essential to provide impeccable service to your hotel customers. In the hospitality industry, customer satisfaction is directly linked to revenue growth. Therefore, it is crucial to respond promptly and professionally to any inquiries or concerns from your customers.
Standard Procedure For Responding to Customers As a sales and marketing team, it is essential to provide impeccable service to ...
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SOP – Sales and Marketing – Sales Trip / Sales Visit

Sales and marketing are essential components of any successful business, and the hospitality industry is no exception. In the hotel industry, sales trips or sales visits are a common practice to attract new customers and generate revenue. These trips involve sales representatives visiting potential clients and promoting their hotel's services and amenities, such as event spaces, guest rooms, and dining options.
SOP Procedure for Sales Trip / Sales Visit Sales and marketing are essential components of any successful business, and the ...
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SOP – Sales and Marketing – Signing Hotel Sales Contract or CVGR Letter

sop hotel sales contract cvgr signing
SOP – Sales and Marketing – Signing CVGR Contract or Hotel Sales Contract When it comes to signing a hotel ...
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SOP – Sales and Marketing – Identifying potential Guests From Front Office and Reservation

The Sales and Marketing team plays a crucial role in the success of a hotel. One of their key responsibilities is to identify potential guests from the Front Office and Reservation departments.
The Procedure For Identifying Potential Guests From Front Office & Reservation The Sales and Marketing team plays a crucial role ...
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SOP – Sales and Marketing – Hotel Site Inspection / Show Around

SOP Sales and marketing Hotel Site Inspection Show Around
SOP Procedure for Hotel Site Inspection / Show Around Hotel Site Inspection Standard procedure: Training Summary questions: Q1. What is the ...
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