- Why Do People Travel? Or Reasons For Travelling
- Uniformed Services In Hotels | Resorts
- Types Of Rates / Rate Codes Used In Hotels
- Types Of Hotels / Classification Of Hotel By Type
- Types Of Common Guest Complaints In Hotels
- Top 10 Dialogues Used In Front Office
- Tips For Resolving Declined Credit Card / Check Issues In FO
- Standard Verbiage For Front Office Staff
- Standard Front Office Billing Instructions / Billing Codes
- Sample Standard Telephone welcome greetings used in Hotels
- Room Status Terminology / Definition In Hotels | Resorts
- Reservation Scenario – Receive A Call Not Directly Related With Reservation.
- Reservation Scenario – Handling Enquiry For Critical Dates
- OTA – Online Travel Agency – Definition / Meaning
- Mission And Goals Sample For Hotels
- Minimum Standards For Check-In And Check-Out
- Main Modes Of Reservations In Hotels – Written | Verbal | Online
- Main Functions Of Bell Desk Department
- Late Checkout Process In Hotel Front Office
- Key Terms / Jargon’s Used In Front Office