SOP – Concierge / Travel Desk – Car or Limousine Transfer for Arriving Guests
Arranging Car Transfer or Limousine Transfer for Arrival Guests Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...
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SOP – BAR / Lounge – Store Requisition And Inventory
Store Requisition and Inventory BAR For every F & B store requisition, a requisition form has to be completed. The ...
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SOP – BAR / Lounge – Wine And Beverage Order Taking
Wine and Beverage Order Taking – Restaurants / BAR Beverage Order Taking: “Excuse me Madam/ Sir, may I take your ...
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SOP – BAR / Lounge – Guest Farewell Greeting
Guest Farewell Greetings in Restaurants Settle the guest bill/cheque as per the preferred method of payment of the guest. Examples ...
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SOP – BAR / Lounge – Setting Up Service Concept
Setting Up Service Concept in BAR / Lounge General Service Concept: All guests must be : The Supervisor or waiter ...
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SOP – BAR / Lounge – Processing Drink Re-Order
Process drink Re-orders in the BAR / Lounge Verifying with guests if they would like another beverage: Take down the ...
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SOP – F&B General – Guest Billing Types and Checks Settlement
Procedure For Guest Billing and Checks Settlement in Restaurants Print the bill / check for presenting to the guest: Settlement ...
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SOP – Room Service / IRD – Tray, Trolley, Cart removal
Tray / Trolley / Cart removal in Room Service / IRD Entering the guest room: Retrieve a room service Tray: ...
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SOP – Room Service / IRD – Departmental Policy Setup
Departmental Policy Setup For Room Service / IRD Room Service / IRD should be designed to meet the needs of guests, ...
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SOP – Room Service / IRD – Delivering Guest Orders
Delivering guest orders in Room Service / IRD Double-check the order to make sure nothing is missing, damaged, or soiled. ...
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