Reservation – Agent / Associate Job Description

A reservation agent or associate is responsible for assisting customers in making reservations for various services, such as hotel rooms, flights, rental cars, or activities. They must be knowledgeable about the products and services they offer and be able to answer any questions customers may have. In addition to taking reservations, a reservation agent or associate may also be responsible for managing cancellations, changes to existing reservations, and refunds. They must be able to handle difficult situations with tact and diplomacy, while also maintaining a positive and professional demeanor. Strong communication skills are essential for this position, as reservation agents and associates must be able to effectively communicate with customers over the phone, through email, or in person. They must also have excellent organizational skills, as they may be responsible for managing multiple reservations at once. Overall, a reservation agent or associate plays a crucial role in ensuring that customers have a positive experience when booking services and can rely on the company for their travel needs.
Job Description, Duties, Interview Questions and Salary for Reservation Agent Position A reservation agent or associate is responsible for assisting ...
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Front Desk – Cashier / Auditor Job Description

The front desk is the first point of contact for guests and visitors at a hotel or resort. As a casher and auditor, the main responsibility is to ensure that all financial transactions are processed accurately and efficiently. This includes accepting payments from guests for room charges, meals, and other services, as well as processing refunds and handling cash.
Job Description, Duties, Interview Questions and Salary for Front Office Cashier The front desk is the first point of contact ...
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Front Desk – Telephone Operator Job Description

As a telephone operator at the front desk, your primary duty is to ensure that all incoming calls are answered promptly and professionally. You will be responsible for directing calls to the appropriate staff member or department and ensuring that all messages are recorded accurately.
Job Description, Duties, Interview Questions and Salary for Hotel Telephone Operator Position As a telephone operator at the front desk, ...
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Front Desk – Night Auditor / Night Cashier Job Description

The front desk is the first point of contact for guests at a hotel. As a night auditor or night cashier, your job is to ensure that the guest experience is as smooth and enjoyable as possible. This includes checking in guests, answering questions about the hotel and local area, and processing payments.
Job Description, Duties, Interview Questions and Salary for Night Auditor in hotels The front desk is the first point of ...
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Front Desk – Guest Services Manager Job Description

The Front Desk - Guest Services Manager is a crucial role in the hospitality industry. This person is responsible for managing a team of front desk agents and ensuring that guests have a positive experience from check-in to check-out. Some of the key responsibilities of a Front Desk - Guest Services Manager include overseeing the daily operations of the front desk, ensuring that all guests are greeted in a friendly and professional manner, resolving any guest complaints or issues, managing room reservations and availability, and supervising the work of front desk agents. In addition to these operational duties, a Front Desk - Guest Services Manager must also possess strong leadership and communication skills. They must be able to motivate and inspire their team to provide exceptional customer service, as well as collaborate with other departments within the hotel to ensure a seamless guest experience. Overall, the role of a Front Desk - Guest Services Manager is critical to the success of a hotel or resort. It requires a combination of operational expertise, leadership skills, and a commitment to providing outstanding customer service to guests.
Job Description, Duties, Interview Questions and Salary for Guest Service Manager The Front Desk – Guest Services Manager is a ...
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Front Desk – Concierge / Les Clefs Job Description

Front desk concierge or Les Clefs is a vital role in the hospitality industry. The job entails being the first point of contact for guests, ensuring they feel welcomed and at ease during their stay. The concierge is responsible for providing information about the hotel, its services, and amenities to guests. They also offer suggestions on local attractions and activities.
Job Description, Duties, Interview Questions and Salary for Concierge Position: Front desk concierge or Les Clefs is a vital role ...
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Reservation – Manager Job Description

A hotel reservation manager is responsible for ensuring that guests have a seamless experience when booking rooms in a hotel. This individual will oversee the reservation staff and work closely with other departments in the hotel to ensure that guests receive the highest level of service.
Job Description, Duties, Interview Questions and Salary for Reservation Manager in Hotels A hotel reservation manager is responsible for ensuring ...
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Front Desk – Lobby Manager / Duty Manager Job Description

As a Front Desk - Lobby Manager / Duty Manager, you will be responsible for overseeing the daily operations of the lobby and front desk area. Your main duties will include managing guest check-ins and check-outs, ensuring guest requests and concerns are promptly addressed, and actively managing the front desk staff.
Job Description, Duties, Interview Questions and Salary for Duty Manager / Lobby Manager Position in hotels As a Front Desk ...
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Reservation – Revenue Manager / Channel Manager Job description

The Reservation - Revenue Manager / Channel Manager plays a critical role in the hospitality industry. This position involves overseeing the reservations and revenue management process for a hotel or other lodging facility. The Reservation - Revenue Manager / Channel Manager is responsible for ensuring that the hotel is maximizing its revenue potential by managing room rates, inventory, and distribution channels.
Job Description, Duties, Interview Questions and Salary for Hotel Revenue / Channel Manager The Reservation – Revenue Manager / Channel ...
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Front Desk – Guest Relation Executive (GRE)

The Front Desk - Guest Relation Executive (GRE) is an essential role in the hospitality industry. As the first point of contact for guests, the GRE is responsible for creating a positive and welcoming experience for all visitors. They greet guests upon arrival, assist with check-in and check-out procedures, and provide information about hotel amenities and services.
Job Description, Duties, Interview Questions and Salary for Guest Relation Executive ( GRE ) The Front Desk – Guest Relation ...
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