Job Description, Duties, Interview Questions and Salary for Night Auditor in hotels
The front desk is the first point of contact for guests at a hotel. As a night auditor or night cashier, your job is to ensure that the guest experience is as smooth and enjoyable as possible. This includes checking in guests, answering questions about the hotel and local area, and processing payments.
In addition to these duties, you’ll also be responsible for performing a variety of accounting tasks. This may include reconciling accounts, preparing financial reports, and balancing cash drawers. You’ll also need to be comfortable using a variety of computer programs, such as hotel management software and accounting software.
Because you’ll be working overnight, you’ll need to be comfortable working independently and taking initiative. You’ll also need to be able to stay alert and focused throughout your shift, as well as handle any unexpected situations that may arise.
Overall, the role of a night auditor or night cashier is a crucial one in the hospitality industry. If you’re detail-oriented, organized, and enjoy working with people, this may be the perfect job for you.
Checks front office accounting records for accuracy and, daily, summarizes and compiles information for the hotel’s financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics.
Prepares a summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier.
NIGHT AUDITOR DUTIES AND RESPONSIBILITIES:
- Posts room charges and taxes to guest accounts.
- Processes guest charges vouchers and credit card vouchers.
- Post charges to the guest accounts that have not been posted or were incurred on the night audit shift.
- Transfer charges and deposits to master accounts.
- Check to see that all charges are assigned to the appropriate departments.
- To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into the PMS system.
- To Verify that all charges posted from the POS Software, and SPA software had reached the correct guest folios and also not missing.
- Prints up and files reservations for the next business day.
- Verifies all account postings and balances.
- Verifies that room rates are correct and posts those rates to guest accounts.
- Monitors the current status of coupons, discounts, and other promotional programs.
- Can function as a front desk agent, especially in terms of check-in and check-out procedures.
- Tracks room revenues, occupancy percentages, and other front office statistics.
- Prepares a summary of cash, check, and credit card activities.
- Summarizes results of operations for management.
- Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information.
- Prepare of End of end-of-day procedure.
- Follow the End of Day / Night Audit Checklist (Must Read !).
- Must have complete knowledge of emergency procedures.
- Balance the day’s charges, making corrections as necessary.
- Performs wake-up calls.
- Run end-of-day process in property management software (PMS).
- Understand the principles of auditing, balancing, and closing out accounts.
- Knows how to operate PMS, typewriters, and other front office equipment.
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
- Perform nightly balancing of in-room video and long-distance telephone services
- Understand and know how to perform check-in and check-out procedures.
JOB DESCRIPTION: NIGHT AUDITOR
REPORTS TO: Front Office Manager or Accounting department
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience: Minimum one year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
Interview Questions For Front Desk Night Auditor Position:
When interviewing candidates for a Front Desk Night Auditor or Night Cashier position, it’s important to assess their attention to detail, accounting skills, ability to work independently during the night shift, and customer service abilities. Here are some interview questions you might consider:
- Can you describe your experience in night audit or night cashier roles, especially in a hotel setting?
- This question allows the candidate to provide an overview of their relevant experience and background.
- How do you ensure the accuracy of financial transactions and records during the night audit process?
- Assess the candidate’s attention to detail and accounting skills, crucial for handling financial responsibilities during the night shift.
- How do you handle late check-ins or guest requests during the night shift when other services may be limited?
- Evaluate the candidate’s customer service and problem-solving skills, as they may need to handle guest interactions independently.
- Can you explain your approach to balancing and reconciling accounts at the end of the night shift?
- This question assesses the candidate’s understanding of financial reconciliation processes.
- How do you handle situations where there are discrepancies in financial records or transactions?
- Assess the candidate’s ability to identify and resolve issues related to financial discrepancies.
- What technology and software are you familiar with for night audit or cashier responsibilities, such as accounting software or reservation systems?
- Evaluate the candidate’s technical skills and their familiarity with tools commonly used in night audit or cashier roles.
- How do you stay alert and focused during the night shift, especially when the workload may be lighter compared to daytime operations?
- Assess the candidate’s ability to stay engaged and perform effectively during the night hours.
- Can you share an example of a time when you had to handle a challenging situation or emergency during the night shift?
- This behavioural question allows the candidate to demonstrate their problem-solving and crisis-management skills.
- How do you maintain the security and confidentiality of financial and guest information during the night shift?
- Assess the candidate’s understanding of privacy and security protocols, important for maintaining guest trust.
- What do you enjoy most about working during the night shift, and how do you ensure a positive experience for guests during these hours?
- This question allows the candidate to express their enthusiasm for the role and their approach to guest satisfaction during the night shift.
Salary for a Front Desk Night Auditor / Night Cashier Position:
The salary for a Front Desk Night Auditor or Night Cashier can vary based on factors such as the size and type of the hotel, location, and the candidate’s experience. As of my last knowledge update in January 2022, the average annual salary for a Night Auditor in the United States ranged from $30,000 to $45,000.
It’s important to note that salary figures can change over time, and it’s advisable to refer to the latest industry reports, salary surveys, and local job market data for the most up-to-date information on salaries for Front Desk Night Auditors or Night Cashiers.