Job Description, Duties, Interview Questions and Salary for Front Office Cashier
The front desk is the first point of contact for guests and visitors at a hotel or resort. As a cashier and auditor, the main responsibility is to ensure that all financial transactions are processed accurately and efficiently. This includes accepting payments from guests for room charges, meals, and other services, as well as processing refunds and handling cash.
In addition to financial duties, the front desk cashier/auditor is also responsible for providing excellent customer service to guests. This includes answering questions about the hotel and local area, making recommendations for restaurants and activities, and resolving any issues or complaints that guests may have.
Other duties may include checking guests in and out of the hotel, managing room reservations, and coordinating with housekeeping and maintenance staff to ensure that guest rooms are clean and well-maintained.
To be successful in this role, a front desk cashier/auditor should have excellent communication and customer service skills, as well as strong attention to detail and the ability to multitask in a fast-paced environment. Additionally, knowledge of basic accounting principles and experience with computerized cash register systems is often required.
Posts revenue centre charges to guest accounts and receives Payments from guest accounts at check-out. Coordinates the billing of credit card and direct-billed guest accounts with the accounting division.
All guest accounts are balanced by the cashier at the close of each shift. He / She normally entails answering guest inquiries regarding fees and services.
FRONT OFFICE CASHIER DUTIES AND RESPONSIBILITIES:
- Operates front office posting software.
- Obtains the house bank and keeps it balanced.
- Completes cashier pre-shift supply checklist.
- Completes guest check-in procedures.
- Clarifies customer’s questions or concerns about the charges on their bills.
- Maintains adequate supplies of outlet stationery for cashiers.
- Assists with the distribution of month-end reports as directed by accounts or front office manager.
- Attends meetings as required.
- Maintains tracking of all high-balance guests.
- Check and follow up on all bills on hold.
- Check the billing instructions are correct for all expected departure guests Ss setup required auto routing or auto transfer on the PMS / Guest folio.
- Give on-the-job training for new staff.
- May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
- Follow up on all deposit dues/deposits to be paid.
- Post charges to guest accounts.
- Handles paid-outs.
- Transfer guest balances to other accounts as required.
- Cash checks for guests following the approval policy.
- Completes guest check-out procedures.
- Settles guest accounts.
- Dispenses guest records after the guest checkout
- Handles cash, traveller’s cheques, credit cards, and direct billing requests properly.
- Front office cashiers assume responsibility for any cash used in processing front desk transactions.
- Posts non-guest ledger payments.
- Makes discount adjustments.
- Disperses guest records upon check-out.
- Balances department totals at the close of the shift.
- Balances cash at the close of the shift.
- Manages safe deposit boxes.
- Assists Front desk staff on check-in as an when required.
JOB DESCRIPTION: FRONT OFFICE CASHIER
REPORTS TO: Front Office Manager / Chief Accountant
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Good presentation and team worker.
Experience: Previous hotel-related experience desired, Experience in operating hotel front office software.
Interview Questions For Front Office Cashier Position:
When interviewing candidates for a Front Office Cashier position, it’s important to assess their financial acumen, attention to detail, customer service skills, and familiarity with relevant technologies. Here are some interview questions you might consider:
- Can you describe your previous experience as a front office cashier or in a similar financial role?
- This question allows the candidate to provide an overview of their relevant experience.
- How do you handle cash transactions and maintain accurate financial records at the front office?
- Assess the candidate’s understanding of cash handling procedures and their attention to detail in financial transactions.
- What steps do you take to ensure the security and confidentiality of financial information and transactions?
- Evaluate the candidate’s understanding of privacy and security protocols, especially in handling financial data.
- How do you handle situations where there are discrepancies in cash or financial records?
- Assess the candidate’s problem-solving skills and their ability to address issues related to financial discrepancies.
- Can you share an example of a time when you provided excellent customer service during a financial transaction?
- This behavioural question allows the candidate to demonstrate their customer service skills in a financial context.
- What technologies or point-of-sale systems are you familiar with, and how do you ensure their proper use in your role?
- Assess the candidate’s technical skills and their familiarity with systems commonly used in front-office cashier positions.
- How do you handle guest inquiries or concerns related to billing or financial matters?
- Evaluate the candidate’s communication skills and their ability to address guest concerns professionally.
- What strategies do you use to stay organized and manage a high volume of financial transactions at the front office?
- This question assesses the candidate’s organizational skills and their ability to handle a fast-paced environment.
- How do you handle end-of-day closing procedures and ensure accurate reconciliation of financial records?
- Assess the candidate’s understanding of financial reconciliation processes and closing procedures.
- What do you enjoy most about working as a front office cashier, and how do you contribute to the overall guest experience?
- This question allows the candidate to express their enthusiasm for the role and their understanding of its impact on guest satisfaction.
Salary for a Front Office Cashier Position:
The salary for a Front Office Cashier can vary based on factors such as the location, the type of establishment, and the candidate’s experience. As of January 2024, the average annual salary for a Front Office Cashier in the United States ranged from $30,000 to $45,000.
Salary figures can change over time, and it’s essential to refer to the latest industry reports, salary surveys, and local job market data for the most up-to-date information on salaries for Front Office Cashiers.