Job Description for Front Office cashier
JOB DESCRIPTION: FRONT OFFICE CASHIER
REPORTS TO: Front Office Manager / Chief Accountant
POSITION SUMMARY:
Posts revenue center charges to guest accounts, Receives Payments from guest accounts at check-out. Coordinates the billing of credit card and direct-billed guest accounts with the accounting division.
All guest accounts are balanced by the cashier at the close of each shift. He / She normally entails answering guest inquiries regarding fees and services.
FRONT OFFICE CASHIER DUTIES AND RESPONSIBILITIES:
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Operates front office posting software.
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Obtains the house bank and keeps it balanced.
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Completes cashier pre-shift supply checklist.
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Completes guest check-in procedures.
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Clarifies customers question or concerns about the charges on their bills.
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Maintains adequate supplies of outlet stationery for cashiers.
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Assists with distribution of month end reports as directed by accounts or front office manager.
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Attends meetings as required.
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Maintains a track of all high balance guests.
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Check and follow up on all bills on hold.
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Check the billing instructions are correct for all expected departure guesta sns setup required auto routing or auto transfer on the PMS / Guest folio.
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Give on the Job training for new staffs.
- May also perform a variety of banking services for guests, Such as check cashing and foreign currency exchange.
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Follow up on all deposit dues / deposit to be paid.
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Post charges to guest accounts.
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Handles paid-outs.
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Transfer guest balances to other accounts as required.
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Cashes checks for guests following the approval policy.
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Completes guest check-out procedures.
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Settles guest accounts.
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Dispenses guest records after the guest checkout
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Handles cash, traveller's cheque, credit cards and direct billing requests properly.
- Front office cashiers assume responsibility for any cash used in processing front desk transactions.
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Posts non-guest ledger payments.
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Makes discount adjustments.
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Disperses guest record upon check-out.
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Balances department totals at the close of the shift.
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Balances cash at the close of the shift.
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Manages safe deposit boxes.
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Assists Front desk staff on check in as an when required.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace. Good presentation and team worker.
Experience: Previous hotel-related experience desired, Experience in operating hotel front office software.
