Job Description for Hotel Golf Services Attendant
Position Title: Golf Attendant / Golf Cart Attendant
Reports To: Golf Operations Manager
The Golf Services Attendant should have a friendly and helpful attitude always as you would be responsible for assisting the hotel guests at the golf course. Also responsible for setting up, parking, charging and preparing golf carts for the day to day operations and assist golfers in loading and unloading their golf bags and clean guest golf clubs and shoes.
Additionally responsible for maintaining the guest restrooms, driving range, Golf cart, Club storage area and also the entire work area so it is clean and neat at all times. Assists with merchandise sales, orders, receiving and display of retail goods.
Golf Services Attendant Duties and Responsibilities:
Greeting and interacting with guests, providing information and also assisting them as and when required.
Provide directions to golfers to golf-related areas.
Assist golfers with their carts and equipment.
Distribute scorecards and pencils to golfers.
Remove golf carts from the storage area and stage for the play.
Remove rental clubs for use by guests, and properly clean and store them after use.
Store, clean, tag, and organise guest clubs in bag room storage.
Set up, monitor and maintain driving range operations.
Serving as a valet in the bag drop area and transporting guest’s golf bags from the parking lot.
Clean, detail, restock and recharge golf carts after each use.
Document any golf cart damage and deficiency for mechanic's review.
Assists in the closing of all operational facilities.
Assists and provides services to facility users in proper use of the facility.
Assists in training new joiners and temporary casual employees according to hotels services and standards.
Assists the Golf Manager with day to day golf operations and maintenance.
Takes used golf carts from return area & washes, cleans and stores in car barn for recharging of batteries.
- Report any lost and find items to the security or housekeeping department.
Performs preventive maintenance duties such as washing windows, trash detail and minor maintenance and repair or golf equipment.
Assist in performing general landscape duties as and when requested by the management.
Collects debris, cleans restrooms, and other facilities in the recreation area and maintains other areas of assigned responsibility.
Assists in enforcing facility rules and regulations regarding parking, equipment and golf facility usage.
Provides general information to the public regarding fees, facility reservations, golf course regulations and procedures.
Notifies the Golf Course Operations Manager and prepare incident reports in case of any injuries, accidents, property damage or other problems at the golf course.
Supports the golf arena with accurate scheduling, processing of fees, membership and renewal.
Performs any other duties as and when necessary or directed by the hotel's management.
Must have a valid driver’s license.
Must have a good knowledge in the game of golf.
Outgoing and enthusiastic personality as the job requires tremendous guest interaction.
Must be able to work outside in all weather conditions, including rain and wind etc.
The ability to lift and carry 50 lbs on a regular basis is a must.
High School or Diploma. Knowledge of working with point-of-sale system, motor vehicles, ball washer and powered equipment such as leaf blowers, lawn mowers etc.
Previous experience in similar role in a hospitality environment or Golf Course.