27 Duties And Responsibility Of Spa Therapist / Masseur

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Job Description, Duties, Interview Questions and Salary for Spa Therapist

As a spa therapist, your primary responsibility will be to provide exceptional spa treatments to our clients. You will be responsible for ensuring that our guests have a relaxing and rejuvenating experience during their visit to our spa.

To excel in this role, you must possess a thorough understanding of various spa treatments, including massage therapy, body treatments, and facials. You should be able to recommend the most appropriate treatments to clients based on their individual needs and preferences.

In addition to providing treatments, you will also be responsible for maintaining a clean and well-stocked treatment room. You will need to ensure that all equipment is properly sanitized and that supplies are replenished as needed.

Your job will also require you to build strong relationships with clients and maintain a professional demeanor at all times. You should be able to communicate effectively with clients to understand their needs and provide them with the best possible experience.

Overall, the role of a spa therapist requires a high level of skill, professionalism, and attention to detail. If you are passionate about helping others relax and unwind, and you have the skills and experience required for this role, we encourage you to apply today.

Handling all massages as per the hotel’s operational and treatment standards. Responsible for all massages and treatment-related activities, and the safety of the guests in the massage room. 

Maintains appropriate standards of conduct, dress, hygiene, uniform appearance, and posture of himself/herself and all personnel involved in the massage room operation.

Spa Therapist Duties and Responsibilities:

  1. Perform opening and closing procedures.
  2.  Schedule guest appointments.
  3.  Arrange workstation, treatment room, and drapes. 
  4.  Helps promote the massage to the SPA members and the hotel guests.
  5.  Monitor stock levels of oils and creams and ensure that par stock levels are maintained at all times.
  6.  Provides individualized bodywork treatments that meet the guest’s needs and expectations.
  7.  Be thoroughly familiar with and able to recommend Spa products and treatments as well as know pertinent hotel information.
  8.  Obtains the basic medical history of a client, assesses any problems or conditions, and suggests appropriate therapy based on the current health of the client.
  9.  Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service. 
  10.  Maintains spa and treatment room appearance, and cleanliness according to standard operating procedures.
  11.  Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products, and merchandise as well as pertinent hotel information.
  12.  Set up and organize workstation with designated supplies, forms, and resource materials; report shortages to supervisor.
  13.  Be familiar with all hotel/spa packages, promotions, prices, and rates.
  14.  Ensures that a high standard of service is maintained throughout the spa.
  15.  Provide massage services to guests using props and/or products.
  16.  Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
  17.  Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day.
  18.  Maintain positive guest relations at all times and maintain client details and confidentiality.
  19.  Try to resolve guest complaints, ensure guest satisfaction, and inform the management about any incidents or guest complaints.
  20.  Handle emergency procedures and report any accidents to your manager and security.
  21.  Handle inappropriate guest behavior as per the hotel’s standard operating procedures for Inappropriate conduct for guests and therapists.
  22.  Frequently check with guests to promote comfort, safety, and security throughout service.
  23.  Fill out necessary reports or data at the end of each session.
  24.  Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed on to co-workers.
  25.  Assists with washing and folding of all linens used in treatment rooms.
  26.  Assists in all areas of recreation and leisure operation as and when required.
  27.  Carry out any other duties assigned by management.

Position Title: Spa Therapist / Masseur

Reports To: Spa Manager / Spa Supervisor


Physically fit and in good health (strength is not a major requirement, but stamina is necessary).

Caring, positive attitude to clients.

Genuine interest in helping clients overcome their physical problems.

Extensive knowledge and experience of deep meditation and relaxation


High school diploma. Diploma or degree in a related field. Basic Computer skills.


Minimum 2 years of massage experience in a luxury spa environment, preferably within a full-service or luxury hotel.

Interview Questions For Spa Therapist Position:

When interviewing candidates for a spa therapist position, it’s important to assess their technical skills, customer service abilities, and overall fit with the spa’s culture. Here are some interview questions you might consider:

Technical Skills and Qualifications:

  1. Can you describe your formal education and training in massage therapy and spa services?
  2. What types of massage and spa treatments are you most proficient in?
  3. Have you obtained any relevant certifications or licenses for massage therapy?
  4. How do you stay updated on the latest trends and techniques in spa therapy?

Customer Service and Communication:

  1. How do you approach communication with clients to ensure a positive experience?
  2. Can you share a specific example of a challenging client interaction you’ve had and how you handled it?
  3. How do you customize spa treatments based on the individual needs and preferences of clients?

Technical Competence:

  1. What techniques do you use to assess the physical condition and needs of a client before providing a massage or spa treatment?
  2. How do you address specific client concerns or requests during a session?
  3. Can you explain the importance of hygiene and cleanliness in a spa environment, and how do you uphold these standards?

Team Collaboration:

  1. Describe your experience working collaboratively with other spa professionals, such as estheticians or fitness trainers.
  2. How do you handle situations where you need to coordinate with colleagues to provide a comprehensive wellness experience for a client?

Client Education:

  1. How do you educate clients on maintaining the benefits of spa treatments between sessions?
  2. What advice do you commonly give clients regarding lifestyle choices that can complement spa therapy?

Salary Expectations For Spa Therapist Position:

When discussing salary, it’s essential to consider factors like experience, location, and the specific spa’s compensation structure. According to data from sources like the U.S. Bureau of Labor Statistics and industry surveys, the average annual salary for spa therapists can vary widely. On average, a spa therapist may earn anywhere from $30,000 to $60,000 or more, depending on factors such as location, level of experience, and the spa’s prestige.

Remember to tailor the questions based on the specific needs and expectations of your spa, and consider conducting practical assessments or requesting portfolios to evaluate a candidate’s skills firsthand.

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