How To Effectively Communicating Maintenance Work In Hotels
Effective communication is crucial in any workplace, especially when it comes to maintenance work in the housekeeping department. It is important to ensure that everyone is on the same page to avoid confusion and misunderstandings.
One way to communicate maintenance work effectively is to create a schedule and share it with all relevant parties. This schedule should include the details of the work to be done, the date and time it will be done, and who will be responsible for completing the work.
Another useful tool is to establish clear protocols for reporting maintenance issues. This could include a system where employees can report any issues they notice, as well as a timeline for when these issues should be addressed.
Regular meetings between the housekeeping department and other relevant departments, such as maintenance and engineering, can also be helpful. These meetings provide an opportunity to discuss any ongoing issues and ensure that everyone is working towards a common goal.
Room attendants are the best and first line of offense in preparing for the guest’s stay, The clean the room and are the key people to recognize deficiencies that can cause guest dissatisfaction.
For instance, what happens if a room attendant does not recognize that a light bulb is burned out? probably, the guest will try to turn on the lamp and notice the burned-out bulb. become disgruntled and call the front desk.
This is one strike against the hotel. By setting up a proactive system whereby employees recognize deficiencies, report them, and repair them before anyone rents the room, the hotel team can avoid guest dissatisfaction.
The following items are essential to a positive guest experience and can provide a starting point for training room attendants to understand their first-line responsibilities:
List of Essential Items for Positive Guest Experience:
- Sleep Set: If two people in a bed get wedged together in the middle because the mattress sags, no one is content. A Room attendant can easily see a sagging mattress when the sheets are stripped away. Rotate the sleep set regularly, and replace it when necessary.
- Heating/ Air Conditioning: If the temperature makes you feel uncomfortable while cleaning the room, Chances are that guest will also be uncomfortable during their stay. Recognize and report problems with heaters or air conditioners.
- TV, Radio, Phone: Test the radio and TV while cleaning them. When wiping off the telephone, make sure it is working.
- Bedspreads: Faded bedspreads are the very first thing most guests will notice. Since the first impression is so important, report and replace worn spreads.
- Lighting: If the room attendant thinks the room seems dark a guest may feel the same way. Check each lamp’s placement, each bulb’s wattage, and whether the switch/fixture is working.
- Door: Door hardware that is not working properly irritates everyone and is potentially a security issue. If it is difficult to enter the room to clean it, recognize and report the situation and make sure the door is repaired before calling the room “Vacant and ready”
- Toilet: If it takes more than one flush to get everything down the drain or if the water continually runs, report the condition to maintenance immediately.
- Vanity and Tub: Sparkling porcelain can make the customer feel the room is extra clean, especially if the faucets are shiny. Using a dry cloth to polish them can make a difference. Watch for stains, drips, or corroded hardware.
- Towels: “Soft” is the word most people use to describe how they want their towels. A soft towel that is free of stains will feel new and will not remind a guest that it has been used by someone else. If the linen is something less than soft and clean, replace it.
- Bathroom Walls: Walls vinyl gets dated quickly. When it begins peeling or wearing out a guest notes that the hotel is not all it should be. Privacy is important to many guests; ensure that the bathroom door is working properly. Report any problem to maintenance.
- Water Temperature: For safety’s sake, recognize the temperature of the water. How war is it as soon as it comes out of the tap and how long does it take to get Hot? The Extremes of cold or heat are things to recognize and report.
- Ventilation: If a mirror fogs up while the bathroom is being cleaned, the fogging probably frustrates the guest. Check the fan and keep it clean.
By prioritizing effective communication, the housekeeping department can ensure that maintenance work is completed efficiently and to a high standard, resulting in a safe and comfortable environment for all.