SOP – Housekeeping – Pest Control

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Pest Control Procedure in Housekeeping

It is the management policy that pest control is carried out regularly and that the Housekeeping Department has an overall responsibility to coordinate between the contractors and all departments.

Purpose: The purpose of this policy is to ensure that the Hotel premises are refrained from all pests, to ensure problem areas can be identified and effective measures can be taken promptly, and to ensure that the minimum disturbance is caused to the operation of the Hotel and our guests.

Procedure For Pest Control in Houskeeping

If any hotel staff find pests such as cockroaches, ants, rats, spiders, flying insects etc. in any area of the Hotel they should immediately report it to the Housekeeping Department.

Housekeeping Staff will record the details in the Pest Control Log Book. The Format is as follows:

  • Date
  •  Time
  •  Description of Pest Problem
  •  Location of Pest Found
  •  Date of Pest Treatment Appointment
  •  Job Completed on.
  •  Staff accompanied.
  •  Signature

Housekeeping Manager is to review the Pest Control Log Book weekly to ensure the proper treatment is complied with.

The housekeeping floor supervisor or the Housekeeping manager should coordinate with the pest control contractor for the monthly schedule and urgent implementation arrangement of ad-hoc pest control.

The housekeeping Manager will advise another department of the schedule and the type of treatment used for pest control, so the necessary safety measures can be taken by the concerned department e.g.Covering food, cancelling table settings, etc.

The pest control contractor will be guided and accompanied by Housekeeping staff for security and job performance control purposes.

Types of Pest Control service:

There are three basic treatments for controlling pests:

  • Rodenticide Treatment (e.g. Laying of rat bait)
  •  Insecticide Treatment (e.g. Spraying of Insecticide)
  •  Flying Insects Control (e.g. Fumigation).

Areas Covered- All guest rooms, guest floor pantries, pipe duct rooms, and both stairways.

Treatment – Spray plus laying and checking of rat bait.

Frequency – Every second month during the daytime.

Pubic Areas

All public areas, corridors, loading bay toilets, general store, male and female changing rooms, rubbish rooms, lobby, and front desk, floor terracing areas, driveway, workshop, and engineering areas.

Treatment – Spray plus laying and checking of rat bait

Frequency – Monthly during overnight

Kitchen and Restaurant Areas

All F&B outlets i.e. All kitchens, staff canteen, and restaurants.

Treatment – Spray plus laying and checking of rat bait, fumigation

Frequency – Monthly during overnight.

Training Summary questions:

Q1. What is the purpose of pest control in hotels?

Q2. Who should you inform if you find pests like cockroaches, ants, rats, etc? In hotel premises?

Q3. What should be the ideal frequency for pest control in public areas?

Q4. Who should review the pest control log book?

Q5. What are the types of pest control services?
SOP Number: Housekeeping SOP  – 27
Department: Housekeeping – Room & Public Area
Date Issued: 18-Jul-2014
Time to Train: 30 Minutes
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